SeattleCH 工作分析
💡 智能摘要
原始职位描述
说明
DSHS ESA - 公共福利专员 1-3
The 经济服务管理局的 (ESA) 社区服务部 (CSD) 现有一个充满活力的入门级职位——公共福利专员，提供培训。 该职位需要在我们的社区服务中心——皮斯科南办公室现场工作， 位于塔科马。当你为我们工作时，你的同情心每天都会在工作中体现，帮助你的华盛顿州同胞改善生活。这份全职工作可以成为你在公共服务领域开启一份有回报职业的门户。
被录用进入 ESA CSD 公共福利专员 1-3 培训计划的人员，可期望最低每月工资为 4,428 美元（范围 43，步骤 G）。随着员工在培训中成功晋升，工资将逐步提高。以下展示了该晋升的预计时间线和范围。
培训步骤中的薪资晋升：
- 公共福利专员 1：4,428.00 美元 步骤 G – 5,011.00 美元 步骤 L（6 个月）
- 公共福利专员 2：4,653.00 美元 步骤 F – 5,398.00 美元 步骤 L（6 个月）
- 公共福利专员 3：5,137.00 美元 步骤 G – 5,812.00 美元 步骤 L
作为公共福利专员，您将通过面对面交流和电话方式帮助申请公共援助服务的人群。您将通过访谈和从个人及第三方获取信息，确定所有公共援助项目的资格。您还将处理在线提交的申请，并使用适当的计算机程序处理所有个案操作。
您将负责以下工作：
- 使用内部软件，学习处理初始及持续资格认定的申请，包括财务援助、儿童保育、补充营养援助计划（SNAP）和医疗补助援助项目。
- 进行深入访谈，并独立判断申请人是否符合资格。
- 收集并审查与每个受益人情况相关的各类数据、申请材料和验证信息。
- 根据家庭收入和人数，按照联邦和州的要求处理所有申请和个案操作。
- 向客户解释项目要求、申请流程和验证需求，并回答有关福利或可用服务的问题。
从事公共服务工作可能充满挑战，但同样充满成就感。您的服务对象来自不同的背景，会说多种语言。有很多知识需要学习，课堂培训是初期的重要组成部分。我们将全程支持您。
我们正在寻找具备以下教育背景和/或经验的申请人：
- 具有四年在客户服务岗位的工作经验，主要职责涉及公共接触或在财务资格认定方面提供员工支持的工作，例如审查/处理贷款申请、医疗保险或康复索赔，或失业保险索赔。
（大学教育可按年份替代工作经验）。
或 - 具备一年在本州以外进行公共援助财务资格认定的等效经验，包括财务、医疗和食品福利项目。
- 能在标准化工作环境中表现出色的人员。
- 能够学习并使用各种计算机程序。
- 能够在多样化或困难的情境中有效与人沟通，包括安抚他人、与有沟通障碍的人合作、协助未被充分服务的人群，并在面对面和电话中讨论机密和不愉快的选项。
- 能够处理复杂的法规和程序，并分析复杂情况。
- 在判断资格时避免个人偏见。
- 在繁忙的办公室中，能够优先处理并完成多项任务，应对众多干扰。
感兴趣吗？立即申请！
有问题吗？
请与DSHS招聘专员Georgina Pringle联系， Georgina.Pringle@dshs.wa.gov 并在申请中注明职位编号#03908。
华盛顿州社会与健康服务部（DSHS）的愿景是，人们能够通过获得人类服务来塑造自己的生活。这要求我们团结一致，拥有归属感、共同目标、共享价值观和有意义的工作。对我们机构愿景而言，您在与DSHS合作中展现出公平性、可及性和社会正义的承诺至关重要。我们致力于支持所有华盛顿州居民，包括黑人、原住民和有色人种，有身体、行为健康和智力残疾的人士，老年人，LGBTQIA+群体成员，移民和难民，以及正在建立财务安全的家庭。
补充信息
在新员工入职前，可能会进行背景调查，包括犯罪记录。背景调查所得信息不一定会影响雇佣决定，但将在评估申请人是否适合并具备胜任该职位的能力时予以考虑。本公告可用于填补多个职位空缺。因公务驾驶的员工必须持有有效的驾驶执照。因公务驾驶个人车辆的员工，其个人车辆必须有第三者责任保险。
华盛顿州社会与健康服务部是平等机会雇主，不会在任何就业领域、项目或服务中基于年龄、性别、性取向、性别、性别认同/表达、婚姻状况、种族、宗教、肤色、国籍、政治立场、军事状况、荣誉退伍军人、越战时期退伍军人、近期退伍军人或其他受保护退伍军人身份、任何感官、精神或身体残疾、或残疾人使用导盲犬或服务动物的情况而进行歧视。如需在申请过程中或本职位公告中获得其他格式的协助，请联系招聘专员，电话：(360) 725-5810。聋人或听力障碍的申请人可通过华盛顿州转接服务拨打7-1-1或1-800-833-6384进行联系。
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SeattleCH Job Analysis
💡 Smart Summary
Original Job Description
Description
DSHS ESA - Public Benefits Specialist 1-3
The Economic Services Administration's (ESA) Community Service Division (CSD) has an exciting entry-level position as a Public Benefits Specialist, with training provided. This role involves working on-site at our Community Services Office - Pierce South, located in Tacoma. When you work for us, your compassion shows at work every day, helping the lives of your fellow Washingtonians. This full-time career can be a gateway to a rewarding profession in public service.
Those hired into the Public Benefits Specialist 1-3 training plan with ESA CSD can expect a minimum monthly salary of $4,428 (Range 43, Step G). This salary will increase as the employee successfully progresses in their training. Projected timelines and ranges for this progression are shown below.
Salary Progression in Training Steps:
- Public Benefits Specialist 1: $4,428.00 Step G – $5,011.00 Step L (6 months)
- Public Benefits Specialist 2: $4,653.00 Step F – $5,398.00 Step L (6 months)
- Public Benefits Specialist 3: $5,137.00 Step G – $5,812.00 Step L
As a Public Benefits Specialist, you will help people applying for public assistance services through face-to-face interactions and over the phone. You'll determine eligibility for all public assistance programs by conducting interviews, obtaining information from individuals and third parties. You will also process applications received online and process all case actions using the appropriate computer programs.
Some of what you will do:
- Using internal software, learn to process applications for initial and on-going eligibility determinations for Financial, Child Care, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs.
- Conduct intensive interviews and independently determine eligibility.
- Gather and review data, applications, and verification for each benefit program as it relates to each person's circumstances.
- Process all applications and case actions in accordance with federal and state requirements based on household income and size.
- Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients.
A career in public service can be demanding yet rewarding. Your customers come from diverse backgrounds and speak many languages. There is a lot to learn, and classroom training is a big part of the beginning. We'll be with you every step of the way.
We're looking for applicants who have the education and/or experience as listed below:
- Four years in a customer service job where the major duties involved public contact or a job providing staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims
(College education can substitute year-for-year for experience).
OR - One year of equivalent, out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs.
- Thrives in a standardized work setting.
- Is able to learn and utilize various computer programs.
- Can communicate effectively with people in diverse or difficult situations, including calming others, working with people who have communication challenges, assisting underserved populations, and discussing confidential and unpleasant options, in person and over the phone.
- Can work with complex technical regulations and procedures and analyze complex situations.
- Refrains from personal bias when determining eligibility.
- Prioritizes and performs multiple tasks in a busy office with numerous interruptions.
Interested? Apply today!
Questions?
Please reach out to DSHS Recruiter, Georgina Pringle, at Georgina.Pringle@dshs.wa.gov and reference job number #03908.
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
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