SeattleCH 工作分析
💡 智能摘要
原始职位描述
岗位描述
这是一个偶尔需要双语工作的机会，您必须能够阅读并有效使用西班牙语进行交流——面对面、电话以及书面形式。
理想候选人是一名以客户为中心的人力资源发展专业人员，能够在快节奏、以服务为导向的环境中高效工作，并致力于支持所有 WorkSource 业务线。他们擅长为求职者和雇主提供直接帮助，进行访谈以识别需求，解释项目和相关服务，并引导客户了解就业和培训的期望。他们具备在多种平台（电话、电子邮件、虚拟平台和面对面）提供高质量客户服务的能力，并能自如地支持资源室活动、使用在线工具以及提供劳动力市场信息。该候选人注重细节且可靠，能够在多个系统中准确记录、撰写案例笔记和数据，同时协调入职培训、研讨会和合作伙伴服务。他们能够与企业、合作伙伴和服务提供商建立牢固的关系，促进一体化服务交付，支持 ESD 连接求职者与雇主的使命。
本职位为您提供与卓越专业团队协作的机会，在高度协作且充满活力的环境中工作。如果您热衷于做出改变，并渴望为这项重要工作贡献力量，我们鼓励您在提交申请前仔细阅读完整职位描述。该职位的工作地点位于 WorkSource 办公室，位于 华盛顿州中央城中央城学院大道 500 号 #200，中央城，华盛顿州 98531。
工作职责
在密切监督下，这位人力资源发展专业人员将支持所有 WorkSource 业务线，并具备并准备好为所有 WorkSource 客户提供服务。该职位人员将在 WorkSource 办公室为求职者和雇主提供直接服务。该职位将代表机构，为所有客户提供一体化服务。该职位直接支持 ESD 的使命，通过与雇主和求职者的合作实现连接。
您将有机会从事以下工作（包括但不限于）：
按照标准程序执行简单或常规的支持性工作，或协助他人完成更复杂的工作
- 进行个别访谈，以阐明项目服务和活动；识别适用于客户需求、转介并制定持续参与的建议
- 解释机构项目、服务、政策和程序；回答基本的项目和服务问题；将客户转介至相关服务
- 接听电话并转接至项目团队；通过所有客户服务平台（电话、电子邮件、虚拟平台以及经批准的面对面方式）及时回应并提供服务
- 提供就业评估工具的访问权限；向客户传达结果；协助客户在虚拟资源室中使用
在资源区域提供基本服务和信息
- 进行基本的初步评估以确定初始服务选项；完成新客户或更新客户注册信息在 ETO 或通过 WorkSourceWA.com 代理
- 协助客户在虚拟和现场环境中引导客户流动；无论远程办公还是现场办公，提供虚拟和现场资源室协助，以促进服务整合
- 协助客户访问和使用 WorkSource 华盛顿网站及其他在线资源
根据机构和项目程序执行记录管理职能
- 收集、核实并录入信息至多个数据系统，以报告和跟踪所提供的服务。
协调迎新活动和研讨会
- 安排客户并协助进行迎新活动和/或求职研讨会；记录迎新活动和研讨会的出席情况；分发劳动力市场信息和相关材料。
- 协调研讨会；解决物流问题。
通过虚拟、电子和现场方式，与发展中的企业、合作伙伴及其他服务提供商建立并维护关系，确保客户服务与满意度。
- 与合作伙伴协调资源；宣传和推广机构及合作伙伴的项目与服务，鼓励充分利用现有激励措施。
- 协助参加招聘会活动和招聘活动。
资格要求
必须资格：
选项 1： 一年作为 WorkSource 专员 1 或同等职级的就业安全部员工，或在其他州的就业安全机构中担任同等职级。 (1) 年在就业安全部门担任 WorkSource 专员 1 或同等职级，或在其他州的就业安全机构中担任同等职级。 选项 2：
社会科学、工商管理或相关领域的学士学位，并具备 (1) 年在劳动力发展、社会或人力资源服务、公共关系或专业公共联络工作方面的专业经验。 选项 3：
Option 3: 教育背景和/或相关工作经验合计至少五年 (5) 年。
除满足上述任一资格要求外，您 必须 偶尔 能够阅读并有效沟通 西班牙语——当面、电话以及书面形式。
教育背景与工作经验等同关系：
副学士学位 = 2年 | 学士学位 = 4年 | 硕士或更高学位 = 5年
就业附加要求：
请仅提交下列所列的必要文件，并确保所有个人身份信息（PII）如社会安全号码等均从您的材料中删除，以保护隐私。
此外，我们要求您在文件中不包含照片或外部链接。通过此平台上传的任何文件将通过电子方式安全传输，以支持申请审核。
请通过 在线申请 提交您的求职信和简历， 通过 “添加附件” 字段。简历不能替代申请表中的“工作经历”部分，反之亦然。包含空白字段或补充问题回答中带有“见附件”等评论的申请可能被视为不完整，可能不会被考虑。
补充信息
我们机构的使命和价值观指导着我们所做的一切决定，决定了我们与他人互动的方式，并构成了我们的核心。我们的价值观包括归属感、关爱、公平、 stewardship（ stewardship 保留英文）和可及性。我们理解，一个尊重您工作与生活平衡的工作环境至关重要；这也是为什么我们许多职位都符合条件灵活工作时间及远程办公的机会。通过支持、价值和信任，我们的员工被赋能，能够成长为最好的自己。
每个人都有机会：
我们致力于创建一个包容并尊重文化、民族、种族、宗教、性取向和性别认同多样性的工作环境。我们鼓励女性、种族和民族少数群体、残疾人、40岁以上人士、有宗教信仰的人、退伍军人或有军方背景的人，以及所有性取向和性别认同的人申请该职位。
就业安全部是平等机会雇主/计划。如需辅助服务，残疾人可提出请求。
如果您在申请过程中需要帮助，或需要以其他格式获取本职位公告，或对本机会有任何一般性问题，请联系 Cheyenne Pernites-cheyenne.pern.ites@esd.wa.gov；或 253-593-7327 或招聘团队， 或 华盛顿语音转文字服务 711， 请在招聘截止前联系。如果您在创建、访问或完成申请时遇到技术问题，请联系 careershelp@des.wa.gov 或 (360) 664-1960 或免费电话 (877) 664-1960，华盛顿语音转文字服务 711。
SeattleCH Job Analysis
💡 Smart Summary
Original Job Description
Description
This is an occasional dual-language opportunity, and you must be able to read and communicate effectively in SPANISH—in person, over the phone, and in writing.
The ideal candidate is a customer-focused workforce development professional who thrives in a fast-paced, service-oriented environment and is committed to supporting all WorkSource lines of business. They excel at providing direct assistance to job seekers and employers, conducting interviews to identify needs, explaining programs and services, and guiding customers through employment and training expectations. They are skilled at delivering high-quality customer service across multiple platforms—phone, email, virtual, and in-person—and are comfortable supporting resource room activities, navigating online tools, and supplying labor market information. This candidate is detail-oriented and dependable, maintaining accurate records, case notes, and data across multiple systems while coordinating orientations, workshops, and partner services. They build strong relationships with businesses, partners, and service providers, contributing to integrated service delivery and supporting ESD’s mission to connect job seekers and employers.
This role offers the opportunity to work alongside an exceptional team of professionals in a highly collaborative and engaging environment. If you're passionate about making a difference and eager to contribute to this important work, we encourage you to review the full posting before submitting your application. The work location for this role will be the WorkSource office in Centralia, located at 500 Centralia College Blvd #200, Centralia, WA 98531.
Duties
Under close supervision, this work force development professional will support all WorkSource lines of business and is capable and ready to serve all WorkSource customers. The incumbent will provide direct services to job seekers and employers within the WorkSource Office. This position will represent the agency in providing integrated service delivery to all customers. This position directly supports the mission of ESD by partnering to connect employers and job seekers.
Here’s what you can look forward to doing, including but not limited to the following:
Perform simple to routine supporting work following standard procedures and/or assists others in performing work of greater complexity
- Conduct individual interviews to articulate program services and activities; identify components applicable to customer need, referrals and develop recommendations for continuous engagement.
- Explain agency programs, services, policies, and procedures; answer basic program and service questions; refer customers to services.
- Answer phone calls and direct to program teams; provide timely response and services through all forms of customer service (phone, email, by virtual platform, and as approved face-to-face).
- Provide access to employment assessment tools; give results to customers; assist customers in the virtual resource room.
Provide basic services and information in the resource area
- Conduct basic triage to determine initial service options; complete new and/or update customer registrations in ETO or impersonate via WorkSourceWA.com
- Assist in the direction of customer flow virtually and in-person; provide virtual and in-person resource room assistance whether working remotely or in-person that will assist the integration of services.
- Assist customers in accessing and utilizing WorkSource Washington website and other online resources.
Perform records management functions in accordance with agency and program procedures
- Collect, verify, and enter information into multiple data systems to report and track services provided.
Coordinate Orientations and Workshops
- Schedule customers and assist with orientations and/or job search workshops; record attendance at orientations and workshops; distribute labor market information and materials.
- Coordinate workshops; resolve logistics issues.
Virtually, electronically, and in-person develop and maintain relationships with businesses, partners, and other services providers ensuring customer service and satisfaction
- Coordinate resources with partners; communicate and promote agency and partner programs and services to encourage maximum utilization of available incentives.
- Assist in job fair activities and recruitment events.
To request a detailed position description, click here.
Qualifications
Required Qualifications:
Option 1: One (1) year as a WorkSource Specialist 1 or equivalent class within the Employment Security Department, or in an equivalent class with another state's Employment Security agency.
Option 2: A Bachelor's degree in social science, business administration or related field and one (1) year of professional experience in workforce development, social or human resource services, public relations, or professional public contact work.
Option 3: A combination of education and/or relevant experience totaling at least five (5) years.
In addition to meeting one of the required qualifications above, you MUST occasionally be able to read and communicate effectively in Spanish—in person, over the phone, and in writing.
Education to Experience Equivalences:
Associate degree = 2 years | Bachelor’s degree = 4 years | Masters or Higher = 5 years
Additional Requirement of Employment:
Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.
Additionally, we ask that you not include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review.
Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete and may not be considered.
Supplemental Information
Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. Our values are Belonging, Love, Equity, Stewardship, and Access. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.
Opportunity for All:
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Cheyenne Pernites-cheyenne.pernites@esd.wa.gov; or 253-593-7327 or theTalent Acquisition Team, or Washington Relay Service 711, prior to the recruitment closing.Ifyou are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
**This Organization Participates in E-Verify**
