SeattleCH 工作分析
💡 智能摘要
原始职位描述
岗位描述
IT 应用开发 – 高级经理（ITAD-SM/ETS）
70005358
作为 IT 入门/初级/高级专家分类中的主管，成功应聘者将在其基本工资基础上获得 5% 的主管额外薪酬。
这个 IT 应用开发 – 高级经理职位，是希望以自身技术技能直接改善数百万民众生活领导者的定义性职业机会。该职位提供巨大的公共影响力、高级别的领导权限以及深厚的职业稳定性。
所有 HCA 员工在工作中将应用公平性视角，这可能包括但不限于对核心业务和流程的所有分析。
关于部门：
企业技术服务（ETS）部门是健康护理管理局（HCA）指定的技术服务提供商。ETS 内部的应用服务部门提供创新的信息 技术（IT）解决方案，用于企业级软件应用、内容管理系统、 内部及外部网站、视频制作和活动直播流，以支持 健康护理管理局各部门和业务团队的使命。
关于该职位：
作为 ETS 领导团队的一员，该 IT 高级经理负责管理两个 不同的 IT 功能团队，这些团队由专业人员组成，负责分析、设计、构建、配置、 维护、增强、部署和维护应用程序及面向内部和外部的网站。该职位还提供应用程序技术咨询和规划（面向高管及所有层级的员工），技术管理、终端用户培训、客户服务、内容管理系统（CMS），包括我们的互联网网站、内网站点、数字多媒体服务，如视频制作和活动直播流，同时兼顾机构业务部门的需求和优先事项。 properties. It also provides application technology consultation and planning (to executive management and all levels of agency staff), technology management, end user training, customer assistance, Content Management Systems (CMS) comprised of our internet web-site, intranet sites, digital multimedia services, like video production and live event streaming, keeping the agency business divisions needs and priorities in mind.
该职位可远程办公，但需每周至少到岗 1 个工作日，并在必要时偶尔到岗以满足业务需求。 健康护理管理局（HCA）所有职位的默认工作地点（包括可远程办公的职位）均位于华盛顿州境内。该职位需在华盛顿州奥林匹亚市办公。到岗频率将根据业务和运营需求而变化。 所有机构员工在入职和离职当天均需到岗奥林匹亚市领取和归还州政府发放的设备，无论是否为远程办公或工作地点如何。
职责
您将承担以下工作：
- 管理由高度技术型IT专业人员组成的“应用服务部”，涵盖三个职业类别，为HCA的高知名度企业级软件系统、遗留应用程序、数据库系统以及内容管理系统（CMS）提供端到端服务，这些系统包括互联网和内联网站点及数字多媒体服务。
- 提供战略领导并全面管理该机构的ServiceNow平台，确保企业级IT服务管理（ITSM）能力稳定、安全、可扩展，并与ETS和HCA的业务战略保持一致。
- 提供企业级监督和生命周期管理，确保HCA（不包括MES系统）使用的软件即服务（SaaS）平台与机构业务需求、技术标准及长期IT战略方向保持一致。
在ETS部门的战略和技术项目中提供领导力和应用服务视角。 - 为关键的应用服务项目提供项目支持。
- 作为跨职能团队的关键成员，确保HCA计算系统的日常运行顺畅。
- 作为ETS领导团队的关键成员。
资格要求
必备资格：
符合条件的候选人将满足 以下任一标准： 选项1：
管理信息系统、计算机科学或相关领域的学士学位。
- 十（10）年专业IT经验，管理大型企业软件应用，其中包括至少四（4）年管理IT人员的经验。
- 选项2：
四（4）年担任州级服务IT经理的经验，管理大型企业软件应用。
- 选项3：
Option 3:
- 具备14年专业IT工作经验，管理大型企业软件应用，其中包括至少4年管理IT人员的经验。
必备能力：
- 能够采取行动学习和成长。
- 能够采取行动满足他人的需求。
- 能够运用指标和数据来规划和评估应用程序服务交付。必须使用指标来检测问题并加以解决。
- 具备信息科技基础设施库（ITIL）和项目管理知识体系（PMBOK）的工作知识。
- 预算编制方面的知识和经验。
- 管理勇气：能够委婉地给予直接且可操作的反馈；与他人沟通时坦率而直接，不令人感到压迫；能够直面人员问题和棘手的情况。
- 构建高效团队：在组织内部建立凝聚力强的团队；分享成功，使每位团队成员都感到有价值和被欣赏；引导团队制定并达成目标。
- 组织敏捷性：了解组织运作方式；能够通过正式和非正式渠道推动事情进展；能够有效应对复杂的政治环境。
- 应对模糊性：能够有效应对变化；能够轻松转换工作重点；能够在信息不全的情况下做出决策并采取行动；能够从容应对风险和不确定性。
- 尊重多样性：公平地管理各类人群；支持所有人获得平等和公正的待遇和机会；营造包容的氛围，让不同的观点自由表达并被整合。
- 追求成果：以充沛的精力、动力和完成任务的渴望去推进一切；即使面对阻力或挫折也不会轻易放弃；坚定地推动自己和他人达成成果。
- 战略敏捷性与创新管理：能够准确预判未来的影响和趋势；能够将创意想法推向市场；能够识别战略变革机会；能够制定具有竞争力和突破性的策略。
- 创造力：能够产生许多新颖独特的想法；能够将之前不相关的想法联系起来；敢于使用非常规方法；在头脑风暴中被视为富有创意和价值的参与者。
优先考虑的资格：
- 项目管理专业人士（PMP）认证。
- 信息科技基础设施库（ITIL）基础认证。
如何申请：
仅考虑在NEOGOV个人资料中体现最低资格要求的候选人。未按照以下申请说明操作可能导致被取消资格。 申请此职位，您需要完成您的个人资料，其中包括三名专业参考人，并分别附上以下文件：
- A 求职信 该求职信需具体说明您如何满足该职位的资格要求
- 当前 简历
为充分利用 退伍军人优先资格，请执行以下操作：
- 请附上您的DD214（成员4长格式副本）、NGB 22，或美国退伍军人事务部（USDVA）签署的服务证明信的复印件。
- 请遮盖任何个人身份信息（PII）数据，如社会安全号码。请在 careers.wa.gov 上使用您申请中出现的姓名。
补充信息
关于HCA：
作为该州最大的医疗保健购买者和行为健康主管机构，华盛顿州医疗保健管理局（HCA）在确保华盛顿居民有机会尽可能保持健康方面处于领先地位。
我们工作的三大支柱包括：Apple Health（医疗补助）；公共雇员福利委员会（PEBB）和学校雇员福利委员会（SEBB）计划；以及行为健康与康复。在这些支柱下，HCA 为超过270万华盛顿居民购买医疗保健，包括行为健康治疗，并为所有华盛顿居民提供行为健康预防、危机和康复支持。
我们能为您提供：
- 与友善同事一起从事有意义的工作，他们关心我们所服务的人 HCA之声
- 一个清晰的机构使命，指导我们的工作，并以个人为中心 HCA的使命、愿景与价值观
- 健康的工作与生活平衡，包括弹性工作时间及远程办公选项。
- 优渥的薪酬与福利待遇 华盛顿州政府福利
- 安全舒适的工作环境，位于交通便利的地点，周边有餐厅和购物场所。
- 还有免费停车位！
注意：
在新员工入职前，将进行背景调查，包括犯罪记录核查。背景调查所得信息并不一定会影响雇佣决定。
HCA 是一家平等就业机会雇主。我们重视营造一个让所有员工都感到被尊重、被包容，并能够贡献独特想法的工作环境。HCA 拥有五个员工资源小组（ERGs）。ERGs 是自愿参与、由员工主导的组织，旨在促进一个多元、包容的工作环境，与 HCA 的使命相一致。 我们的多元化与包容性努力包括接纳不同的文化、背景和观点，同时促进工作场所的成长与晋升。 研究表明，除非女性、种族和民族少数群体以及残疾人感到自己符合职位描述中的所有资格条件，否则他们不太可能申请工作。年龄超过 40 岁、残疾人及越战退伍军人，以及所有性取向和性别认同的人士也鼓励申请。如果您对所需的资格条件有任何疑问，或想了解您的经验如何与这些条件相关，请联系我们： HCAjobs@hca.wa.gov。 需要协助完成申请流程的残疾人，或需要此职位公告替代格式的人士，可联系 Angelic Matthews，邮箱：angelic.matthews@hca.wa.gov
华盛顿州卫生保健管理局（HCA）是 E-Verify 雇主。所有在美国有 合法工作权利 的申请人均鼓励申请。
E-Verify® 是美国国土安全部的注册商标。
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SeattleCH Job Analysis
💡 Smart Summary
Original Job Description
Description
IT Application Development – Senior Manager (ITAD-SM/ETS)
70005358
As a supervisor in the IT Entry/Journey/Senior Specialist classification, the successful candidate will also receive a 5% supervisory differential pay on top of their base salary.
This IT Application Development – Senior Manager is a career-defining opportunity for a leader who wants their technical skills to directly improve the lives of millions. This position offers massive public impact, high-level leadership authority, and deep job stability.
All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes.
About the division:
The Enterprise Technology Services (ETS) Division is the agency-designated technology provider for the Health Care Authority (HCA). Application Services within ETS delivers innovative Information Technology (IT) solutions for enterprise-class software applications, content management systems, internal and external web-properties, video production and event live streaming supporting the mission of the Health Care Authority divisions and business groups.
About the position:
As member of the ETS leadership team, this IT Senior Manager is responsible for managing two different IT functional teams of professionals analyzing, designing, constructing, configuring, maintaining, enhancing, deploying, and maintaining applications and internal/external facing web properties. It also provides application technology consultation and planning (to executive management and all levels of agency staff), technology management, end user training, customer assistance, Content Management Systems (CMS) comprised of our internet web-site, intranet sites, digital multimedia services, like video production and live event streaming, keeping the agency business divisions needs and priorities in mind.
This position is eligible to telework but is required to report on-site a minimum of 1 business day a week and occasionally at other times to meet business needs. The default assigned work location of all Health Care Authority (HCA) positions – both on-site and telework eligible positions – is within the State of Washington. This position reports to Olympia, WA. Frequency of onsite work will vary based on business and operational needs. All agency employees are required to report on-site in Olympia on their first and last days of employment to pick up and return state-issued equipment, regardless of telework status or location.
Duties
Some of what you will do:
- Manage Application Services section comprised of highly technical IT professionals, spanning three job families, providing end-to-end services in HCA’s high-profile enterprise-class software systems, legacy applications, database systems, and Content Management Systems (CMS) comprised of internet and intranet sites and digital multimedia services.
- Provide strategic leadership and overall management of the agency’s ServiceNow platform to ensure enterprise-wide IT service management (ITSM) capabilities are stable, secure, scalable, and aligned with ETS and HCA business strategies.
- Provide enterprise oversight and lifecycle management of Software-as-a-Service (SaaS) platforms used across HCA (excluding MES systems), ensuring alignment with agency business needs, technology standards, and long-term IT strategic direction.
Provide leadership and Application Services perspective in ETS division strategic and tactical technology projects - Provide project sponsorship for critical Application Services initiatives.
- Serve as a key participant in cross-functional teams to ensure smooth day-to-day operations of HCA computing systems.
- Serve as a key member of the ETS leadership team.
Qualifications
Required qualifications:
Qualifying candidates will meet one of the following criteria options:
Option 1:
- Bachelor’s degree in management information systems, Computer Science, or a closely related field.
- Ten (10) years of professional IT experience managing large enterprise software applications, which includes at least four (4) years managing IT personnel.
Option 2:
- Four (4) years as an IT Manager in state service managing large enterprise software applications.
Option 3:
- Fourteen (14) years of professional IT experience managing large enterprise software applications, which includes at least four (4) years managing IT personnel.
Required competencies:
- The ability to take action to learn and grow.
- The ability to take action to meet the needs of others.
- Demonstrated experience using metrics and data to plan and evaluate application service delivery. Metrics must be used to detect issues and resolve them.
- Working knowledge of Information Technology Infrastructure Library (ITIL) and Project Management Body of Knowledge (PMBOK).
- Budgeting knowledge and experience.
- Managerial Courage: Tactfully dispenses direct and actionable feedback; is open and direct with others without being intimidating; deals head-on with people problems and prickly situations.
- Building Effective Teams: Builds cohesive teams of people within the organization; shares wins and success such that each team member feels valuable and appreciated; guides teams to establish and achieve goals.
- Organizational Agility: Knowledgeable about how organizations work; gets things done both through formal and informal channels; effectively maneuvers through complex political situations.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; can comfortably handle risk and uncertainty
- Valuing Diversity: Manages all kinds and classes of people equitably; supports equal and fair treatment and opportunity for all; fosters a climate of inclusion, where diverse thoughts are freely shared and integrated.
- Drive for Results: Pursues everything with energy, drive, and a need to finish; does not give up before finishing, even in the face of resistance or setbacks; steadfastly pushes self and others for results.
- Strategic Agility and Innovation Management: Anticipates future consequences and trends accurately; brings creative ideas to market; recognizes strategic opportunities for change; creates competitive and breakthrough strategies.
- Creativity: Generates many new and unique ideas; makes connections among previously unrelated notions; is unafraid to use unorthodox methods; is seen as original and value-added in brainstorming settings.
Preferred qualifications:
- Project Management Professional (PMP) Certification.
- Information Technology Infrastructure Library (ITIL) Foundations Certification.
How to apply:
Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position, you will need to complete your profile which includes three professional references and attach in separate files:
- A cover letter that specifically addresses how you meet the qualifications for this position
- Current resume
To take advantage of veteran preference, please do the following:
- Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
- Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.
Supplemental Information
About HCA:
Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.
There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.
What we have to offer:
- Meaningful work with friendly co-workers who care about those we serve Voices of HCA
- A clear agency mission that drives our work and is person-centered HCA's Mission, Vision & Values
- A healthy work/life balance, including alternative/flexible schedules and mobile work options.
- A great total compensation and benefit package WA State Government Benefits
- A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
- And free parking!
Notes:
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.
HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA’s mission. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Studies have shown women, racial and ethnic minorities, and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description. Persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are also encouraged to apply. If you have any questions about the required qualifications or how your experience relates to them, please contact us at HCAjobs@hca.wa.gov. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Angelic Matthews at angelic.matthews@hca.wa.gov
The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
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