SeattleCH 工作分析
💡 智能摘要
原始职位描述
职位描述
DSHS HCLA APS - 成人保护服务主管（社会服务专员5级）
加入 家庭与社区生活管理局 （HCLA）在雷顿担任社会服务专员5级，协助确保成人保护服务（APS）中的高质量调查和保护服务 成人保护服务 （APS）。在这一职位中，您的工作将直接支持在关键时刻脆弱成年人的安全、尊严和福祉。
作为一线主管，您将领导并支持一支社会服务专员团队，调查虐待、忽视、遗弃、剥削和自我忽视的报告。您的监督确保调查全面、及时，并符合相关法律和政策，包括RCW 74.34、华盛顿州行政规则和长期护理手册。您的领导力有助于确保对每种情况的风险水平做出适当且相称的回应。
在这一职位中，您将分配和审查工作，提供个案咨询，指导和培养员工，并做出招聘和绩效决策。您的领导力有助于加强成人保护服务的使命，即与个人合作，使其获得所需的支持、护理和保护，同时帮助华盛顿州的长期服务和支持体系保持强大、公平和响应性。
您将承担以下工作：
- 监督一支社会服务专员团队，提供指导，设定绩效期望，并管理招聘、培训、评估以及纠正或纪律处分行动。
- 通过定期召开团队会议和一对一会议，组织个案讨论和跨专业团队会议，确保工作量公平分配，领导团队运作。
- 提供政策指导、培训和法律、WAC（华盛顿州行政规则）、程序和项目要求的解释，持续为员工发展提供反馈和支持。
- 审查调查和个案文件的完整性、准确性、质量和合规性，并审查和批准提交给调查审查团队（IRT）的个案。
- 准备和分析报告，以监控趋势、分配工作量、纠正错误，并支持团队内及时、准确的工作。
- 传达政策和程序更新、管理简报和项目变更，确保员工了解并符合当前要求。
- 与内部和外部合作伙伴协调；包括其他政府部门、总检察长办公室、执法部门和部落政府，并处理任何问题，必要时升级重大事件。
- 作为强制报告人，参与并领导个案讨论，提供行政或司法程序中的证词，并参与外展工作、委员会和特别项目。
谁适合申请？
我们正在寻找具备以下条件的专业人士：
- 具有1年社会服务专员4级的工作经验。
- 具有2年社会服务专员3级的工作经验。
- 具有4年社会服务专员2级的工作经验。
- 拥有社会服务、人类服务、行为科学、刑事司法或相关领域的硕士学位，并具有1年相当于社会服务专员3级的有薪社会服务经验*。
- 拥有社会服务、人类服务、行为科学、刑事司法或相关领域的学士学位，并具有5年相当于社会服务专员2级的有薪社会服务经验*。
- 拥有至少9年的高等教育（在社会服务、人类服务、行为科学、刑事司法或相关领域）和有薪社会服务经验的组合。
注：在上述领域中，拥有包含实习的两年硕士学位，可替代1年的有薪社会服务经验。
我们希望您具备的其他知识、技能和能力：
- 领导力：能够指导、支持和辅导员工，同时设定清晰的期望和问责机制。
- 政策知识：能够理解并运用法律、规章和程序解决实际问题。
- 批判性思维：能够审查调查，发现潜在问题，并协助员工确定下一步行动。
- 情绪智力：能够处理冲突，缓解紧张局势，并以关怀的态度进行困难对话。
- 沟通能力：能够清晰地通过书面和口头方式解释期望、给予反馈并分享信息。
- 决策能力：能够在复杂情况下评估形势、权衡风险并在压力下做出明智判断。
- 协作：能够与机构内外的合作伙伴有效合作。
- 技术：能够熟练使用标准计算机系统，并在需要时学习新的工具和软件。DSHS 系统包括：CARE、ACES Online、Barcode、支付/服务授权系统。
其他信息：
- 工作时间：周一至周五，上午 8:00 至下午 5:00。
- 本职位分类中，从事未预告访问非监管环境（如私人住宅）以调查虐待和/或忽视弱势成年人的职位，可能有资格获得额外 10% 的岗位津贴，加上所列薪资。
- 华盛顿县员工可获得 5% 的薪资加成，加上所列薪资，并且有资格获得免费的 ORCA 卡用于交通。
您感兴趣吗？
请随申请材料一并提交：
- 更新的简历
- 求职信
- 三位专业推荐人及其联系方式
华盛顿州社会与健康服务部（DSHS）的愿景是，人们能够通过获得人类服务来塑造自己的生活，这要求我们团结一致，拥有归属感、共同目标、共享价值观和有意义的工作。对我们机构的愿景而言，您在与 DSHS 合作时，秉持公平、可及性和社会正义的承诺至关重要。我们致力于支持所有华盛顿州居民，包括黑人、原住民和有色人种、有身体、行为健康和智力残疾的人、老年人、LGBTQIA+ 人士、移民和难民，以及正在建立财务安全的家庭。
有问题吗？
请联系 DSHS 招聘专员 Ricky Luna，邮箱：ricky.luna@dshs.wa.gov，并注明 工作编号 #03263。
补充信息
在新员工入职前，可能会进行背景调查，包括犯罪记录。背景调查的信息不一定会影响雇佣，但将在评估申请人是否适合并具备胜任该职位的能力时予以考虑。本公告可用于填补多个职位空缺。员工在执行州务时驾驶，必须持有有效的驾驶执照。员工使用私人车辆执行州务时，必须为其私人车辆购买第三者责任保险。
华盛顿州社会与健康服务部是平等机会雇主，不会在任何雇佣方面、其项目或服务中基于年龄、性别、性取向、性别、性别认同/表达、婚姻状况、种族、宗教、肤色、国籍、政治立场、军事状况、荣誉退伍军人、越战时期退伍军人、近期退伍军人或其他受保护退伍军人身份、任何感官、精神或身体残疾的存在，或残疾人使用训练导盲犬或服务动物的情况而有所歧视。如需在申请过程中或本职位公告中获得其他格式的协助，请联系招聘专员，电话：(360) 725-5810。聋人或听力障碍者可通过华盛顿州 relay 服务拨打 7-1-1 或 1-800-833-6384 进行联系。
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SeattleCH Job Analysis
💡 Smart Summary
Original Job Description
Description
DSHS HCLA APS - Adult Protective Services Supervisor (Social Service Specialist 5)
Join the Home and Community Living Administration (HCLA) as a Social Service Specialist 5 in Renton and help ensure high-quality investigations and protective services within Adult Protective Services (APS). In this role, your work directly supports the safety, dignity, and well-being of vulnerable adults when it matters most.
As a front-line supervisor, you will lead and support a team of Social Service Specialists who investigate reports of abuse, neglect, abandonment, exploitation, and self-neglect. Your oversight ensures investigations are thorough, timely, and aligned with applicable laws and policies, including RCW 74.34, the Washington Administrative Code, and the Long-Term Care Manual. Your leadership helps ensure responses are appropriate and proportionate to the level of risk in each situation.
In this role, you will assign and review work, provide case consultation, coach and develop staff, and make hiring and performance decisions. Your leadership strengthens Adult Protective Services’ mission to partner with individuals to access the support, care, and protection they need, while helping Washington’s long-term services and supports system remain strong, equitable, and responsive.
Some of what you'll do:
- Supervise a unit of Social Service Specialist staff, providing direction, setting performance expectations, and managing hiring, training, evaluation, and corrective or disciplinary action.
- Lead unit operations by conducting regular team and one-on-one meetings, facilitating case staffings and multidisciplinary team meetings, and ensuring equitable workload distribution.
- Provide policy guidance, training, and clarification on laws, WACs, procedures, and program requirements, offering ongoing feedback and support for staff development.
- Review investigations and case documentation for completeness, accuracy, quality, and compliance, and review and approve cases submitted to the Investigation Review Team (IRT).
- Prepare and analyze reports to monitor trends, distribute workload, correct errors, and support timely, accurate work across the unit.
- Communicate policy and procedure updates, management bulletins, and program changes, ensuring staff remain informed and aligned with current requirements.
- Coordinate with internal and external partners; including other government departments, the Attorney General’s Office, law enforcement, and tribal governments—and address any concerns, escalating major incidents as appropriate.
- Serve as a mandatory reporter, participate in and lead case staffings, provide testimony in administrative or judicial proceedings, and contribute to outreach efforts, committees and special projects.
Who should apply?
We are searching for professionals with:
- One year of experience as a Social Service Specialist 4.
- Two years of experience as a Social Service Specialist 3.
- Four years of experience as a Social Service Specialist 2.
- A master’s degree** in social services, human services, behavioral sciences, criminal justice, or a related field AND one year of paid social service experience* equivalent to a Social Service Specialist 3.
- A bachelor’s degree in social services, human services, behavioral sciences, criminal justice, or a related field AND five years of paid social service experience* performing functions equivalent to a Social Service Specialist 2.
- A combination of higher education ( in social services, human services, behavioral sciences, criminal justice, or a related field) and paid social service experience totaling at least nine years.
**NOTE: A two year master's degree in one of the above fields that included a practicum may be substituted for one year of paid social service experience.
Additional knowledge, skills and abilities we are looking for:
- Leadership: The ability to guide, support and coach staff while setting clear expectations and accountability.
- Policy knowledge: The ability to understand and apply laws, rules and procedures to real-life situations.
- Critical thinking: The ability to review investigations, spot issues and help staff determine next steps.
- Emotional intelligence: The ability to navigate conflict, de-escalate tense situations and have difficult conversations with care.
- Communication: The ability to explain expectations, give feedback and share information clearly in writing and conversation.
- Decision-making ability: The skill to assess complex situations, weigh risk and make sound judgments under pressure.
- Collaboration: The ability to work effectively with partners inside and outside the agency.
- Technology: Comfort using standard computer systems and learning new tools and software as needed. DSHS systems such as; CARE, ACES Online, Barcode, payment/service authorization systems.
Additional Information:
- Work Schedule: 8:00 AM - 5:00 PM, Monday through Friday.
- Opportunities in this job classification that perform unannounced visits in unregulated environments, such as private residences, to conduct investigations for allegations of abuse and/or neglect of vulnerable adult individuals, may be eligible for an additional 10% assignment pay in addition to the advertised salary.
- King County employees receive 5% premium pay in addition to the advertised salary and are eligible to receive a free ORCA card for transportation use.
Interested?
Along with your application, please include:
- An updated resume
- A cover letter
- Three professional references with contact information
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Questions?
Please reach out to DSHS Recruiter Ricky Luna at ricky.luna@dshs.wa.gov and reference job number #03263.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
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