DSHS ESA CSD Public Benefits Specialist 1-3

就业类型： Full Time - Permanent

SeattleCH 工作分析

💡 智能摘要

阅读时间: 2 分钟 ▼

📄 职位概述

DSHS ESA CSD 公共福利专员 1-3 在凯尔索市支持申请公共援助服务的个人，通过面试和数据审核确定资格，处理申请并提供电话咨询服务，工作环境为混合办公模式。

📋 主要职责

通过面试和数据审核确定各类公共援助项目的资格。
使用内部软件处理财务援助、补充营养援助计划和医疗补助援助项目的申请。
与客户有效沟通，解释项目要求并处理资格咨询。
分析复杂情况并遵守联邦和州法规进行福利裁定。
处理具有不同沟通需求和背景的多样化客户群体。
在繁忙的办公室环境中高效优先处理任务。

🛠 所需技能

技术技能

内部软件应用（ESA 软件）数据录入与验证工具微软办公套件（Word, Excel, Outlook）电话系统与客户服务软件

软技能

有效沟通同理心与关怀问题解决能力适应力多语言沟通

🎓 资格要求

学历

四年相关领域工作经验可替代学士学位。

经验

四年在客户服务或财务资格裁定岗位的经验。

⭐ 理想候选人

理想的候选人应具备丰富的公共援助项目经验，特别是在使用内部软件如 ESA 软件进行资格裁定和申请处理方面。强大的沟通能力，结合同理心和问题解决能力，使其能够有效应对多样化客户群体，并遵守复杂的法规框架。

💬 面试准备

请描述一次您需要向一位难以理解复杂公共援助项目要求的客户解释的情况。您是如何处理的？

他们想评估您的沟通能力，特别是在向背景和需求各异的客户简化复杂信息方面的能力。

描述一个具体事例，说明您如何使用清晰简洁的语言，并可能使用补充材料确保客户完全理解项目要求。

如果一位客户的多个项目资格因重叠法规而冲突，您将如何处理？

这测试您处理复杂法规场景的能力，并在维护客户信任的前提下做出明智决策。

解释您的分步方法，包括查阅相关指南、与客户讨论选项，并彻底记录决策过程。

请举例说明您如何利用 ESA 软件高效处理申请并确保准确性？

他们需要验证您对特定软件的熟练程度，这对该职位至关重要。

详细描述一个项目，说明您如何通过 ESA 软件优化流程，突出效率提升或错误减少方面的成果。

💡 申请技巧

在简历和求职信中突出您在公共福利项目中的资格裁定和申请处理经验，强调具体职责和成果。
量化您的成就，包括处理的申请数量、成功客户案例及客户满意度提升。
在简历和求职信中突出使用 ESA 软件、补充营养援助计划、医疗补助援助及客户沟通等关键词。
定制简历以展示政府或非营利机构的相关经验，突出您在监管环境中的适应能力和对多样化客户需求的管理能力。
在求职信中强调您对联邦和州法规的理解、以客户为中心的服务理念及主动解决问题的态度。

🚀 职业发展

该职位可发展为高级公共福利专员、管理多个团队的项目主管，甚至专注于提升公共援助项目和监管合规性的政策分析师等角色。

AI分析提供：SeattleCH

原始职位描述

说明

DSHS ESA CSD - 公共福利专员 1-3
The 经济服务管理局的 (ESA)，社区服务部 (CSD) 正在招聘一名初级职位的公共福利专员，该职位将在我们州级客户服务联络中心工作，并提供培训。这些令人兴奋的机会包括在我们位于华盛顿州凯尔索 (Kelso) 的社区服务办公室 (CSO) 现场工作。

作为公共福利专员，您将通过电话帮助申请公共援助服务的人士。您将通过进行访谈、从个人和第三方获取信息，来确定所有公共援助项目的资格。您还将处理在线收到的申请，并使用适当的计算机程序处理所有案件操作。

当您为我们工作时，您的同情心每天都会在工作中体现，帮助您的华盛顿州同胞们。这份全职职业可以成为您在公共服务领域开启一份有回报职业的门户。我们期待欢迎那些符合以下最低要求并渴望有所作为的敬业人士。

请注意：这是一个混合型职位。在培训期间，员工每周需在办公室工作三天。

看看为什么其他人也选择与我们共事：

您将要做的工作包括：

使用内部软件，学习处理初始和持续资格认定的申请，包括财务援助、补充营养援助计划和医疗补助援助项目。
进行深入访谈，并独立判断资格。
收集并审查与每个受益人情况相关的每项福利计划的数据、申请和验证信息。
根据家庭收入和人数，按照联邦和州的要求处理所有申请和案件操作。
解释项目要求、申请程序和验证需求，以及回答有关福利或可用服务的客户问题。

您将如何成长
公共服务事业虽然要求严格，但同样充满成就感。您的服务对象来自不同的背景，使用多种语言。需要学习的内容很多，课堂培训是入职初期的重要组成部分。我们会全程陪伴您，支持您每一步的发展。

我们正在寻找具备以下教育背景和/或工作经验的申请人：

具备四年在客户服务岗位的工作经验，主要职责涉及公众接触或提供财务资格认定的员工支持工作，例如审查/处理贷款申请、医疗保险或康复索赔，或失业保险索赔。
（大学教育可按年替代相应的工作经验）。
OR
具备一年在本州以外地区从事公共援助财务资格认定的等效经验，包括财务、医疗和食品福利项目。

我们希望聘请一位：

能够在标准化工作环境中高效运作。
能够学习并使用各种计算机程序。
能够在多样化或困难的情境中有效与人沟通，包括安抚他人、协助有沟通障碍的人群、帮助未被充分服务的群体，以及在面对面和电话中讨论机密和不愉快的选项。
能够处理复杂的法规和程序，并分析复杂的情况。
在确定资格时避免个人偏见。
在繁忙的办公室中处理多项任务，并优先处理，同时应对众多干扰。

被纳入公共福利专员1-3培训计划并具有ESA CSD资格的员工，可期望最低月工资为4,428美元（范围43，步骤G）。随着员工在培训中成功晋升，工资将相应提高。该晋升的预计时间线和范围如下所示。

培训步骤中的薪资晋升：

公共福利专员1: 4,420.00美元（步骤G）– 5,011.00美元（步骤L）（6个月）
公共福利专员2: 4,653.00 美元第 F 阶段 – 5,398.00 美元第 L 阶段（6 个月）
公共福利专员 3 级: 5,137.00 美元第 E 阶段 – 5,812.00 美元第 L 阶段

准备开启一份有成就感的职业生涯了吗？立即申请！
请随申请材料一并提供以下内容：

更新的简历
三位专业参考人及其联系方式

有疑问吗？
请与 DSHS 招聘专员 Ricky Luna 联系，邮箱为 ricky.luna@dshs.wa.gov，并在申请中注明职位编号 #04188.

社会与健康服务部（DSHS）的愿景是，人们能够通过获得人道服务来塑造自己的生活。为此，我们需要团结一致，怀有归属感、共同目标、共享价值观和有意义的工作。我们非常重视您在工作中对公平、可及性及社会正义的承诺。我们致力于支持所有华盛顿州居民，包括黑人、原住民和有色人种、有身体、行为健康和智力残疾的人、老年人、LGBTQIA+ 人士、移民和难民，以及正在建立财务安全的家庭。

补充信息

在新员工入职前，可能会进行背景调查，包括犯罪记录。背景调查所得信息并不一定导致不能录用，但将作为评估申请人是否适合并有能力胜任该职位的参考。本公告可用于填补多个职位空缺。员工在执行州务时必须持有有效的驾驶执照。员工使用私人车辆执行州务时，必须为其私人车辆购买第三者责任保险。

华盛顿州社会与健康服务部是平等就业机会提供者，不会在任何就业领域、项目或服务中基于年龄、性别、性取向、性别、性别认同/表达、婚姻状况、种族、宗教、肤色、国籍、政治立场、军事状况、荣誉退伍军人、越战时期退伍军人、近期退伍军人或其他受保护退伍军人身份、任何感官、精神或身体残疾、或残疾人使用经过训练的导盲犬或服务犬的情况而进行歧视。如需在申请过程中或本职位公告中获得其他格式的协助，请联系招聘专员，电话：(360) 725-5810。聋人或听力障碍人士可通过华盛顿州转接服务拨打 7-1-1 或 1-800-833-6384 进行联系。

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SeattleCH Job Analysis

💡 Smart Summary

Reading time: 2 min ▼

📄 Position Overview

The Public Benefits Specialist 1-3 at DSHS ESA CSD supports individuals applying for public assistance services by determining eligibility, processing applications, and providing information over the phone within a hybrid work environment in Kelso, WA.

📋 Key Responsibilities

Determine eligibility for various public assistance programs through interviews and data review.
Process applications for Financial Assistance, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs using internal software.
Communicate effectively with clients to explain program requirements and handle eligibility inquiries.
Analyze complex situations and adhere to federal and state regulations for benefit determinations.
Handle diverse client populations with varying communication needs and backgrounds.
Prioritize tasks efficiently in a busy office environment.

🛠 Required Skills

Technical Skills

Internal Software Applications (ESA Software) Data Entry and Verification Tools Microsoft Office Suite (Word, Excel, Outlook) Phone Systems and Customer Service Software

Soft Skills

Effective Communication Empathy and Compassion Problem Solving Adaptability Multilingual Communication

🎓 Qualifications

Education

Four years of experience can substitute for a Bachelor's degree in a related field.

Experience

Four years in customer service or financial eligibility determination roles.

⭐ Ideal Candidate

The ideal candidate is someone with robust experience in public assistance programs, particularly in determining eligibility and processing applications using internal software like ESA Software. Strong communication skills, coupled with empathy and problem-solving abilities, make them adept at handling diverse client populations effectively and adhering to complex regulatory frameworks.

💬 Interview Preparation

Tell me about a time when you had to explain complex public assistance program requirements to a client who struggled to understand. How did you handle the situation?

They want to assess your communication skills, particularly in simplifying complex information for clients with varying backgrounds and needs.

Describe a specific instance where you used clear, concise language and perhaps supplementary materials to ensure the client understood the program requirements fully.

How would you handle a situation where a client's eligibility for multiple programs conflicts due to overlapping regulations?

This tests your ability to navigate complex regulatory scenarios and make informed decisions while maintaining client trust.

Explain your step-by-step approach, including consulting relevant guidelines, discussing options with the client, and documenting your decision-making process thoroughly.

Can you provide an example of how you utilized ESA Software to process applications efficiently and ensure accuracy?

They need to verify your technical proficiency with specific software essential for the role.

Detail a project where you successfully streamlined processes using ESA Software, highlighting any improvements in efficiency or error reduction.

💡 Application Tips

Highlight your experience with eligibility determination and application processing in public benefits programs, emphasizing specific roles and outcomes achieved.
Quantify your achievements by including metrics such as the number of applications processed, successful client outcomes, and improvements in client satisfaction rates.
Include keywords like 'ESA Software proficiency', 'Supplemental Nutrition Assistance Program', 'Medicaid Assistance', and 'client communication' prominently in your resume and cover letter to align with job requirements.
Customize your resume to showcase relevant experience in government or non-profit settings, focusing on your ability to navigate regulatory environments and manage diverse client needs.
In your cover letter, emphasize your understanding of federal and state regulations, your commitment to client-centered service, and your proactive approach to problem-solving.

🚀 Career Path

This position can lead to advancement opportunities such as becoming a Senior Public Benefits Specialist, Program Manager overseeing multiple teams, or even specialized roles like Policy Analyst focusing on enhancing public assistance programs and regulatory compliance.

AI Analysis by SeattleKR

Original Job Description

Description

DSHS ESA CSD - Public Benefits Specialist 1-3
The Economic Services Administration's (ESA), Community Service Division (CSD) is hiring an entry-level position as a Public Benefits Specialist within our Statewide Customer Service Contact Center, with training provided. These exciting opportunities involve working on-site at our Community Services Office (CSO) in Kelso, WA.

As a Public Benefits Specialist, you will help people applying for public assistance services over the phone. You'll determine eligibility for all public assistance programs by conducting interviews, obtaining information from individuals and third parties. You will also process applications received online and process all case actions using the appropriate computer programs.

When you work for us, your compassion shows at work every day, helping the lives of your fellow Washingtonians. This full-time career can be a gateway to a rewarding profession in public service. We look forward to welcoming dedicated people who meet the minimum requirements listed below and are eager to make a difference.

Please note: This is a hybrid position. During the training period, employees will be required to work in the office three days per week.

See why others like you have chosen a career with us:

Some of what you will do:

Using internal software, learn to process applications for initial and on-going eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs.
Conduct intensive interviews and independently determine eligibility.
Gather and review data, applications, and verification for each benefit program as it relates to each person's circumstances.
Process all applications and case actions in accordance with federal and state requirements based on household income and size.
Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients.

How you'll grow
A career in public service can be demanding yet rewarding. Your customers come from diverse backgrounds and speak many languages. There is a lot to learn, and classroom training is a big part of the beginning. We'll be with you every step of the way.

We're looking for applicants who have the education and/or experience as listed below:

Four years in a customer service job where the major duties involved public contact or a job providing staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims.
(College education can substitute year-for-year for experience).
OR
One year of equivalent, out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs.

We would like to hire someone who:

Thrives in a standardized work setting.
Is able to learn and utilize various computer programs.
Can communicate effectively with people in diverse or difficult situations, including calming others, working with people who have communication challenges, assisting underserved populations, and discussing confidential and unpleasant options, in person and over the phone.
Can work with complex technical regulations and procedures and analyze complex situations.
Refrains from personal bias when determining eligibility.
Prioritizes and performs multiple tasks in a busy office with numerous interruptions.

Those hired into the Public Benefits Specialist 1-3 training plan with ESA CSD can expect a minimum monthly salary of $4,428 (Range 43, Step G). This salary will increase as the employee successfully progresses in their training. Projected timelines and ranges for this progression are shown below.

Salary Progression in Training Steps:

Public Benefits Specialist 1: $4,428.00 Step G – $5,011.00 Step L (6 months)
Public Benefits Specialist 2: $4,653.00 Step F – $5,398.00 Step L (6 months)
Public Benefits Specialist 3: $5,137.00 Step E – $5,812.00 Step L

Ready to start a rewarding career? Apply today!
Along with your application, please include:

An updated resume
Three professional references with contact information

Questions?
Please reach out to DSHS Recruiter Ricky Luna at ricky.luna@dshs.wa.gov and reference job number #04188.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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申请期限

7天 09:30:37

开始日期 5/19/2026 (二)

截止日期 5/26/2026 (二)

11:59 PM 截止

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