SeattleCH 工作分析
💡 智能摘要
原始职位描述
说明
我们的愿景是确保“华盛顿州的儿童和青少年能够安全健康地成长——在身体、情感和学业方面蓬勃发展，并得到家庭和社区的关爱与支持。”
职位名称： IT 网络与电信 – 路径（温哥华）
工作地点：克拉克县 – 温哥华，华盛顿（全职在岗）
截止日期： 2026年7月20日
薪资： 每月 $85,800 - $115,416.00
机会：
该职位通过管理 DCY（儿童、青少年及家庭事务部）机构和社区设施的所有技术需求，支持部门使命。利用对机构使命和标准的理解，为关键的 DCYF 服务和技术项目提供专家级的技术规划、咨询和指导。与其它 IT 领域技术经理及 DCYF 高级技术人员协作，确保技术规划、决策和技术解决方案的实施在 DCYF 内部保持一致。
你将承担的部分工作内容：
- 配置、监控并排除所有 DCYF 局域网络及相关网络设备的问题。
- 与 IT 安全团队协作处理任何系统入侵、恶意软件或病毒通知。
- 确保在实地作业中遵循所有安全要求。
- 为现场办公室实施离场灾难恢复和业务连续性要求。
- 通过监控 rogue 无线网络、未经授权的设备并管理网络账户访问，防止未经授权的网络访问。
- 确保每个设施：服务器备份按设计运行，并在需要时从备份中恢复文件。
- 提供支持，包括在需要时为全州其他 DCYF 办公室提供现场支持，解决硬件和/或软件设置、冲突、网络问题及困难。
- 作为高级管理层的主要技术顾问和顾问，提供专家咨询和专业分析，并为分配的站点提供桌面和服务器支持。
- 为使用 DCYF 案例管理应用程序的所有其他 DCYF 设施和县少年法院提供一般性协助和支持。
- 解决视频会议会话中的连接性和声音问题。
- 协助安排和连接视频会议会话。
- 负责其责任区域内所有 IT 资产的移动和库存控制。
- 通过 Active Directory 和 Exchange 账户为用户启用 ActiveSync。
- 与采购部门协调并申请电话硬件。
- 使用用户 DCYF 凭据配置移动设备（移动设备管理，例如 Maas360）。
- 验证并配置 Wi-Fi 连接、热点和 Wi-Fi 通话功能。
- 对所有客户端计算机进行镜像、安装、配置和更新 Bias、操作系统软件、应用程序和硬件。
- 分析、诊断并提供硬件和软件故障、错误和故障的解决方案。
- 维修和更换故障、损坏或丢失的设备。
必备资格要求：
- 具备六（6）年信息技术分析、系统维护或故障排除/问题解决经验，或分析、设计或编程计算机系统应用程序或数据库的经验。
或
- 在华盛顿州拥有两年 IT 客户服务 - Journey 等同或 IT 网络/电信初级或以上经验。
或
- 拥有副学士学位并具备四（4）年信息技术分析、系统维护或故障排除/问题解决经验，或分析、设计或编程计算机系统应用程序或数据库的经验。
或
- 拥有学士学位并具备两年信息技术咨询、行政管理或故障排除/问题解决经验，或分析、设计或编程计算机系统应用程序或数据库的经验。
工作年限可以替代教育背景。
其他必需资格：
- 具备在Microsoft Windows操作系统、Microsoft Office办公软件以及解决桌面问题方面的经验。
- 熟悉DCYF公共披露、收养及寻亲政策和流程。
- 熟悉FamLink案件管理系统。
- 熟悉ACT案件管理系统。
- 熟悉WaCompass许可系统。
- 有在敏捷环境工作的经验。
- 拥有CompTIA Net+认证。
我该如何申请？
请在careers.wa.gov上完善您的申请人资料，并附上以下文件：
- 当前简历，详细列出您的工作经历和教育背景。
- 一封求职信，说明您如何符合该职位的资格要求。
补充信息：
儿童、青年和家庭部（DCYF）致力于确保华盛顿州的儿童和青少年能够安全、健康、茁壮成长。我们邀请所有候选人加入我们，共同实现创建一个多元化、公平的工作场所的使命，以反映我们所服务的社区。如果您对该职位充满热情，但认为您的教育背景和/或经验可能与职位描述中的某些资格不完全匹配，我们也鼓励您申请。
儿童、青年和家庭部（DCYF）是平等就业机会提供者，不会因年龄、性别、婚姻状况、性取向、种族、宗教、肤色、国籍、退伍军人或现役军人身份、或任何感官、精神或身体残疾，或残疾人使用训练有素的服务动物而有所歧视。
本次招聘可用于填补多个职位空缺。
如果您对本次招聘有任何疑问，或希望在申请/面试过程中请求合理便利，请联系Cole Alford（人才招聘专员）：cole.alford@dcyf.wa.gov。如果您在创建、访问或完成申请时遇到技术问题，请拨打NEOGOV免费电话（855）524-5627，或发送电子邮件至emailsupport@neogov.com。
“符合最低资格要求并希望申请退伍军人优先待遇的申请人必须附上DD214或NGB Form 22复印件，或其他军事服务证明文件。请在附上任何文件前，将社会安全号码部分遮盖（删除）。如需了解退伍军人优先待遇的更多信息以及如何确定您是否符合资格，请 点击此处.
需要申请过程中或本公告的替代格式辅助服务的人员，请致电聋人电信设备（TDD）360-664-1960。
符合最低资格条件并希望主张退伍军人优先权的申请人 必须 附上其DD214、NGB表22或退伍前认证（须在提交日期前不超过120天由退伍日期发出）。如依据退伍前认证主张优先权，个人须在退伍之日起30天内提供官方退伍文件，例如DD表214、NGB表22或同等文件。请 涂黑（遮蔽） 社会安全号码后再附上任何文件。如需了解退伍军人优先权的更多信息以及如何确定您是否符合资格的指导，请 点击此处.
DCYF参与联邦E-Verify计划。所选候选人须在入职首日提供符合E-Verify要求的身份证明及在美国工作的授权证明。
SeattleCH Job Analysis
💡 Smart Summary
Original Job Description
Description
Our vision is to ensure that “Washington state’s children and youth grow up safe and healthy —thriving physically, emotionally, and academically, nurtured by family and community."
Job Title: IT Network and Telecommunications – Journey (Vancouver)
Location: Clark County – Vancouver, Washington (Full-time on-site)
Closes: July 20th, 2026
Salary: $85,800- $115,416.00 Monthly
The Opportunity:
This position supports the mission by managing all the technical needs of DCY's Institutions and community facility IT needs within the Department of Children Youth and Family Divisions. Utilizes knowledge of the agency's mission and standards to deliver expert-level technical planning, consultation, and direction for critical DCYF services and technology initiatives. Collaborates with other IT Area Technical Managers and DCYF senior technicians, to ensure technical plans, decisions, and implementation of technology solutions are consistent across DCYF.
Some of what you will get to do:
- Configure, monitor, and troubleshoot all DCYF Local Area Networks and related network equipment.
- Collaborate with IT security for any system breach, malware, or virus notification
- Ensures all security requirements are followed in field operations.
- Implements off-site disaster recovery and business resumption requirements for Field Offices.
- Prevents unauthorized network access by monitoring for rogue wireless networks, unauthorized equipment, and managing network account access.
- Ensures each facility: server backups are running as designed and recovers files from backups as needed.
- Provides support including on-site support for troubleshooting hardware and/or software setup, conflicts, network issues and difficulties for other DCYF offices statewide as needed.
- Provides expert consultation and specialized analysis as the primary: technical consultant and advisor to senior management and provides desktop and server support for sites assigned.
- Provides general assistance and support for all other DCYF facilities and county juvenile courts that utilize DCYF Case management applications.
- Troubleshoot, diagnose, and resolve connectivity and sound issues for Video Conference sessions.
- Assist with scheduling and connectivity to video conference sessions.
- Responsible for the movement and inventory control of all IT Assets within their area of responsibility.
- Enable ActiveSync for user through Active directory and Exchange account.
- Coordinate and request telephony hardware with purchasing department.
- Configure mobile device with MOM (mobile device management, e.g., Maas360) with users DCYF credentials.
- Verify and configure Wi-Fi connectivity, hotspot and Wi-Fi calling features.
- Image, install, configure, and update Bias, operating system software, applications and hardware on all client computers
- Analyze, diagnose, and provide resolutions for hardware and software malfunctions, errors, and failures.
- Repair and replace malfunctioning, damaged or lost equipment.
Required Qualifications:
- Six (6) years of consultative and administrative experiences in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems application or databases.
OR
- Two years of experience as an IT Customer Service - Journey equivalent or IT Network/Telecom Entry or above within WA State.
OR
- An Associate's degree and four (4) years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases.
OR
- A Bachelor's degree and two (2) years of consultative, administrative, or troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases.
*Year-for-year experience may take the place of education.
Additional Required Qualifications:
- Experience in Microsoft Windows operating systems, Microsoft Office productivity software and troubleshooting desktop issues.
- Knowledge of DCYF public disclosure, adoption and discovery policy and processes.
- Knowledge of FamLink case management system.
- Knowledge of ACT case management system.
- Knowledge of WaCompass licensing system.
- Experience working in an agile environment.
- Comtia Net+ certification.
How do I apply?
Complete your applicant profile on careers.wa.gov and attach the following documents:
- Current resume detailing experience and education.
- Letter of Interest that details how you meet the qualifications for the position.
Supplemental Information:
The Department of Children, Youth, and Families (DCYF) is committed to Washington’s children and youth growing up safe, healthy, and thriving. We invite all candidates to join us in our mission to create a diverse and equitable workplace that reflects the communities we serve. If you are excited about this role but you believe that your education and/or experience might not align perfectly with every qualification in the job posting, we encourage you to apply anyway.
The Department of Children, Youth, and Families (DCYF) is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability.
This recruitment may be used to fill multiple vacancies.
If you have any questions pertaining to this recruitment or if you would like to request an accommodation throughout the application/interview process, contact Cole Alford (Talent Acquisition Specialist) at cole.alford@dcyf.wa.gov. If you're experiencing technical difficulties creating, accessing or completing your application, call NEOGOV toll-free at (855)524-5627 or emailsupport@neogov.com.
“Applicants who meet the minimum qualifications and wish to claim Veteran's Preference MUST attach a copy of their DD214 or NGB Form 22, or other verification of military service. Please blackout (redact) the social security number before attaching any documents. For additional information on Veteran's Preference and guidance on how to determine if you are eligible, click here.
Persons needing accommodation in the application process or this announcement in an alternative format may call the Telecommunications Device for the Deaf (TDD) at 360-664-1960.
Applicants who meet the minimum qualifications and wish to claim Veteran's Preference MUST attach a copy of their DD214, NGB Form 22 or Predischarge Certification (issued not more than 120 days prior to End of Term of Service (ETS) by date of submission). If claiming preference based on Predischarge Certification, individual will be required to provide their official discharge documentation, such as a DD form 214, NGB form 22, or equivalent, within 30 days after the date of discharge. Please blackout (redact) the social security number before attaching any documents. For additional information on Veteran's Preference and guidance on how to determine if you are eligible, click here.
DCYF participates in the federal E-Verify program. The selected candidate must provide proof of identity and authorization to work in the United States, consistent with E-Verify requirements, on their first day of employment.
