SeattleCH 工作分析
💡 智能摘要
原始职位描述
岗位描述
就业安全部（ESD）正在寻找一位协作型、以人为核心的服务主管，负责担任WorkSource主管。
理想候选人是一位包容性的教练，能够打造高效团队、清晰沟通，并以同理心和责任感领导团队。您擅长引导员工应对变革，解读复杂的劳动力政策，确保服务交付的一致性和高质量。您具备平衡运营需求与监管要求的能力，能够促进合作伙伴关系，支持以公平、客户服务和持续改进为基础的文化。
关于劳动力服务部：
劳动力服务部（WSD）由三个业务线组成：WorkSource、中央运营系统支持以及华盛顿服务团（WSC）。WSD负责为华盛顿州的求职者和雇主管理劳动力交换（LEX）、移民季节性农业工人（MSFW）、退伍军人服务、贸易调整援助（TAA）以及WorkFirst项目，并为求职者提供与提供劳动力创新与机会法案（WIOA）成人、青年和失业工人培训及支持服务的合作伙伴的转介服务。
工作职责
作为WorkSource主管，您将负责日常运营管理，指导员工发展，并与内部及外部合作伙伴协调，确保集成化、以客户为中心的服务交付。您将监督项目绩效、预算和合规性；与企业和社区组织建立关系；并在劳动力系统中代表ESD。该职位要求具备良好的判断力、适应力，并能够在动态、快节奏、面向客户的环境中带领团队。该职位位于 奥斯本（Auburn）华盛顿州 ，需要现场出勤。
您将承担以下部分工作：
- 指导和支持员工 通过辅导、指导、培训和绩效管理，确保高质量的服务交付
- 规划、分配和指导每日工作 跨多个劳动力项目，确保符合州和联邦法规
- 解释并传达政策变化，确保员工理解并遵循机构程序
- 管理人事事务，包括招聘、评估、纠正措施及遵守集体谈判协议
- 监控和分析项目绩效，核对数据，并实施改进策略
- 负责项目预算，保障资源，审批支出，并支持与合同相关的活动
- 协调服务交付 与内部团队及合作伙伴机构协作，确保一致且整合的客户服务
- 与企业及社区伙伴互动 以推广 WorkSource 服务并加强雇主关系
- 在社区会议、外展活动及合作活动中代表 ESD 回应客户需求
- ，解决投诉，并支持安全、可靠且公平的服务环境如需获取详细职位描述，请点击此处。
在就业安全部门担任两年的劳动力专员，或在其他州就业安全机构担任同等职位。
或
在就业安全部门担任一年的劳动力引导员，或在其他州就业安全机构担任同等职位。
或
连续三年担任引导员、团队负责人或主题专家，负责指导员工、分配工作并支持日常运营，并管理客户服务运营、解决投诉并确保高质量的服务交付。
或
教育背景和/或相关经验的组合。
必备的公平性能力：
Required equity competencies:
能够采取行动不断学习和成长。
能够采取行动满足他人的需求。
所需经验包括：
• 员工管理、领导力与专业发展能力：具备管理工作人员、明确方向、建立信任、激励员工并通过有效监督和持续的专业发展提升整体团队绩效的能力。
• 运营监督专业能力：具备管理日常工作人员服务的能力。
• 合规监管专业能力：具备评估和执行工作人员政策的能力。
• 绩效管理专业能力：具备制定并跟踪工作人员项目目标的能力。
• 跨部门协作专业能力：具备在工作人员项目之间建立合作伙伴关系的能力。
• 流程改进知识：具备提升就业服务交付能力。
• 预算监督与财务管理专业能力：具备跟踪工作人员开支并批准采购的能力。
特殊要求/雇佣条件：
- 必须能够通过失业保险（UI）和带薪家庭医疗与育儿假（PFML）索赔及欺诈审查。
请仅提交下列所列的必要文件，并确保所有个人身份信息（PII）如社会安全号码等已从您的材料中删除以保护隐私。此外，我们要求您不要在文件中包含照片或外部链接。 通过此平台上传的任何文件将通过安全的电子方式传输，以支持申请审核。
请通过“添加附件”字段将您的求职信和简历与在线申请一同提交。简历不能替代申请中的“工作经验”部分，反之亦然。包含空白字段或补充问题回答中带有“见附件”等评论的申请可能被视为不完整。
补充信息
我们 机构的使命与价值观 指导我们所作的每一个决定，决定了我们如何与他人互动，并构成了我们的核心。我们重视包容、关爱、归属、公平与 stewardship。我们理解，一个尊重您工作与生活平衡的工作环境至关重要；这就是为什么我们许多职位都符合弹性工作时间及远程办公的机会。通过支持、重视与信任，我们的员工被赋能，得以成长为最好的自己。
每个人都有机会
我们致力于营造一个包容、尊重文化、种族、民族、宗教、性取向和性别认同多样性的工作环境。我们鼓励女性、种族和民族少数群体、残疾人、40岁以上人士、有宗教信仰的人、退伍军人或有军方背景的人，以及所有性取向和性别认同群体的人士申请该职位。
就业安全部是平等机会雇主/计划。如需辅助设备和服务，残疾人可提出请求。
如果您在申请过程中需要帮助，或需要以其他格式获取本职位公告，或对本机会有任何一般性问题，请联系 Sanyu.Tushabe@esd.wa.gov 或致电 360.867.8629 或 人才招聘团队， 在职位截止前联系。如果您在创建、访问或完成申请过程中遇到技术问题，请联系 careershelp@des.wa.gov 或致电 (360) 664-1960 或免费电话 (877) 664-1960，华盛顿州 relay 服务 711。
根据 WFSE 集体谈判协议第 4 条，本次招聘可用于填补其他机构范围内的职位。
SeattleCH Job Analysis
💡 Smart Summary
Original Job Description
Description
The Employment Security Department (ESD) is seeking a collaborative, people-centered leader to serve as a WorkSource Supervisor.
The ideal candidate is an inclusive coach who builds strong teams, communicates with clarity, and leads with empathy and accountability. You excel at guiding staff through change, interpreting complex workforce policies, and ensuring consistent, high-quality service delivery. You are skilled at balancing operational needs with regulatory requirements, fostering partnerships, and supporting a culture grounded in equity, customer service, and continuous improvement.
About the Workforce Services Division:
Workforce Services Division (WSD) is made up of three Lines of Business: WorkSource, Central Operations System Support, and Washington Service Corps (WSC). WSD administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst programs for job seekers and employers in Washington and provides job seekers with referrals to partners providing Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services.
Duties
As a WorkSource Supervisor, you will manage daily operations, guide staff development, and coordinate with internal and external partners to ensure integrated, customer-focused service delivery. You will oversee program performance, budgets, and compliance; build relationships with businesses and community organizations; and represent ESD within the workforce system. This position requires strong judgment, adaptability, and the ability to lead teams in a dynamic, fast-paced, customer facing environment. This position is based in Auburn Washington and requires in person attendance.
Some of what you will do:
- Lead and support staff through coaching, mentoring, training, and performance management to ensure high-quality service delivery
- Plan, assign, and direct daily work across multiple workforce programs, ensuring compliance with state and federal regulations
- Interpret and communicate policy changes, ensuring staff understand and follow agency procedures
- Manage personnel functions, including hiring, evaluations, corrective actions, and adherence to collective bargaining agreements
- Monitor and analyze program performance, reconcile data, and implement strategies for improvement
- Oversee program budgets, safeguard resources, approve expenditures, and support contract-related activities
- Coordinate service delivery with internal teams and partner agencies to ensure consistent, integrated customer support
- Engage with businesses and community partners to promote WorkSource services and strengthen employer relationships
- Represent ESD in community meetings, outreach events, and partnership activities
- Respond to customer needs, resolve complaints, and support a safe, secure, and equitable service environment
To request a detailed position description click here.
Qualifications
Two years as a Workforce Specialist within the Employment Security Department, or in an equivalent class with another state’s Employment Security agency.
OR
One year as a Workforce Lead Worker within the Employment Security Department, or in an equivalent class with another state’s Employment Security agency.
OR
Three years serving as a lead worker, team lead, or subject matter expert responsible for guiding staff, assigning work, and supporting daily operations, AND managing customer service operations, resolving complaints, and ensuring high-quality service delivery.
OR
A combination of education and/or relevant experience.
Required equity competencies:
• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.
The required experience includes:
• Staff Supervision, Leadership, and Professional Development: Ability to manage workforce personnel, set direction, build trust, motivate staff, and elevate overall team performance through effective supervision and ongoing professional development.
• Operational Oversight Expertise: Ability to manage day-to-day workforce services.
• Regulatory Compliance Expertise: Ability to assess and enforce workforce policies.
• Performance Management Expertise: Ability to establish and track workforce program goals.
• Interagency Collaboration Expertise: Ability to foster partnerships across workforce programs.
• Process Improvement Knowledge: Proficiency in enhancing employment service delivery.
• Budget Oversight and Financial Management Expertise: Ability to track workforce expenses and approve purchases.
Special Requirements/Conditions of Employment:
- Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.
Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Additionally, we ask that you not include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review.
Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Supplemental Information
Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.
Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Sanyu.Tushabe@esd.wa.gov or at 360.867.8629 or the Talent Acquisition Team, prior to the position closing. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.
**This Organization Participates in E-Verify**
