SeattleCH 工作分析
💡 智能摘要
原始职位描述
岗位描述
我们致力于通过我们的价值观培养一种归属感的文化：
尊重 | 信任 | 多样性 | 包容 | 公平
该职位仅对当前DOL员工开放。
该职位需要在 北温哥华驾驶执照办公室 周二至周六现场办公。
在 执照部门（DOL）， 我们认识到工作与生活平衡的重要性，并努力营造一种文化，让员工感到被重视和尊重。我们的员工受到信任，并被鼓励参与影响其工作的流程改进，为我们的客户提供价值，并帮助建立公众对我们政府的信任。
我们目前正在招募一位具备出色客户服务技能和可靠工作态度的办公室主管（LSR4），加入我们的 北温哥华驾驶执照办公室！
我们是该州最具公众接触面的政府机构之一，也是华盛顿州第二大收入来源机构。我们经常与超过600万位华盛顿州居民互动，并每年征收近30亿美元的税款和费用。我们知道我们的服务对居民的日常生活、工作、驾驶和繁荣至关重要。我们对此责任非常重视，并致力于确保每位居民都能公平且有意义地获得我们的服务。
如果你准备好在注重培养团队合作、创新和成长的文化中开启你的职业生涯，请继续阅读！
职责
作为我们北温哥华办公室的办公室主管，你将有机会营造一种文化，让我们的员工和客户感到被重视和尊重。你将被依赖以协助公众满足其执照需求，同时确保办公室高效运作，员工得到充分支持。由于你的包容性领导和出色的客户服务，你将直接支持我们机构的宗旨，帮助每位华盛顿州居民生活、工作、驾驶和繁荣。
你将负责的一些工作包括：
- 评估员工绩效并制定绩效计划和评估。
- 与客户和员工进行清晰有效的沟通。
- 评估员工的培训需求，并安排或提供培训指导。
- 向负责提供优质客户服务的单位员工提供指导、辅导、培训和建议。
- 在适应突发状况和工作环境变化的同时，带领、激励并管理团队。
- 接收并回应挑战，解决客户问题。
- 在申请人的车辆中进行驾驶，评估其驾驶技能。
- 验证文件的真实性，评估信息并做出合理决策，以发放许可证/身份证/指令许可，并执行任何其他许可职能，确保符合现行法律法规和程序。
资格要求
两年作为许可服务代表2级（LSR2）的工作经验。
工作经验必须包括：
- 美国公民身份。
- 有效的华盛顿州（WA）驾驶执照及五年以上持证驾驶经验。
- 您的驾驶执照除矫正眼镜外不得有其他限制，或您在入职后有能力获得此类执照。
- 两年直接面向公众提供产品或服务的客户服务工作经验。
- 一年使用文字处理软件（如Microsoft Word或WordPerfect）的工作经验。
- 一年能够负责任且准确地处理公众资金的工作经验，包括接收现金、找零、清点收银机及/或调配财政资源。这还包括始终遵循适用的财政指南、法规和原则。
- 一年的工作经验，包括在执行类似工作时指导、指导、辅导和培训一个或多个团队成员。
- 每分钟能输入30个单词的能力。
- 成功完成作为执照服务代表1（LSR1）的结构化十二个月培训计划的所有组成部分。
- 成功完成EDL培训。
- 能够：
- 通过行为和决策，理解和遵循机构价值观，即尊重、信任、多样性、公平与包容。
- 促进和支持一个尊重、公平与包容的工作环境，以确保所有员工的权益。
- 促进和支持对客户进行尊重、公平与包容的服务交付。
- 采取行动进行学习和成长。
- 采取行动满足他人的需求。
- 具备一年以上经验，评估复杂信息以确保准确性，并验证是否符合规则、法律、政策、程序或资格要求，以获得产品或服务。
- 具备一年以上经验，解释规则、政策和/或程序是日常工作的常规职能。经验必须包括频繁应用技术以确保专业性和相互理解。
- 具备创建和培养以可衡量成果为导向的文化的能力，通过促进团队合作和创新，以实现组织的使命和目标。
- 对过去五年雇佣期间的可靠性和不当行为进行核实检查。
- 在新员工入职前，将进行入职前的背景调查，包括犯罪记录历史。背景调查所得信息不一定排除雇佣资格，但将在评估申请人是否适合并具备胜任该职位的能力时予以考虑。
- 此外，作为雇佣条件，还需进行基于指纹的犯罪记录背景调查。指纹将用于检查联邦调查局（FBI）的犯罪记录。 您将具备通过联邦调查局（FBI）审查和挑战任何记录的能力。
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补充信息
加入我们，共同改变政府提供服务的方式，并帮助打造一个致力于多样性、公平性和包容性的承诺与卓越的遗产！
- 请点击本职位公告顶部的“申请”按钮。
- 申请表中字段为空，或补充问题的回答包含“查看附件”等评论的申请可能被视为不完整。
被美国劳工部（DOL）录用的候选人必须具备无需雇主赞助签证的工作许可，无论现在还是将来。
我们重视多元化的观点和人生经历。 我们雇佣并服务所有背景的人群，包括有色人种、移民、难民、女性、LGBTQ+、残疾人和退伍军人。我们重视每位员工为工作带来的独特特质和能力。通过包容性员工队伍的多元视角，我们将打造一个更加尊重、高效和团结的团队，以更好地服务华盛顿州的公众。
退伍军人/现役军人配偶优先通知
为利用退伍军人/现役军人配偶优先资格，请通知 人才招聘团队。 请在邮件主题中包含本招聘的标题。
我们不使用 E-Verify 系统，因此，我们无法提供 STEM 专业实习培训（OPT）。如需更多信息，请访问 www.uscis.gov.
SeattleCH Job Analysis
💡 Smart Summary
Original Job Description
Description
We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Inclusion | Equity
This position is only available to current DOL employees.
This position requires in-person attendance in the North Vancouver Driver Licensing Office Tuesday-Saturday.
At the Department of Licensing (DOL), we recognize the importance of work life harmony and work hard to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.
We are currently recruiting for an Office Supervisor (LSR4) with amazing customer service skills and reliable work ethic to add to our North Vancouver Driver Licensing Office!
We are one of the most public facing state agencies and the second largest revenue generating agency in Washington State. We regularly interact with over 6 million Washington residents and collect nearly $3 billion in taxes and fees annually. We know our services are essential to our customers’ ability to live, work, drive, and thrive. We take this responsibility seriously and are committed to ensuring every resident has equitable and meaningful access to our services.
If you are ready to start your career in a culture that focuses on fostering teamwork, innovation, and growth, please read on!
Duties
As the Office Supervisor for our North Vancouver office, you will have the opportunity to create a culture where our employees and customers feel valued and respected. You will be relied upon to assist the public with their licensing needs, while ensuring the office is efficient and employees are fully supported. As a result of your inclusive leadership and excellent customer service, you will directly support our agency's purpose, helping every Washington resident live, work, drive, and thrive.
Some of what you will do:
- Evaluate employees’ performance and prepares performance plans and assessments.
- Communicate clearly and effectively with both customers and employees.
- Assess training needs of staff and arrange for or provides instruction.
- Provide coaching, mentoring, training, and guidance to unit staff who are responsible for quality customer service.
- Lead, motivate, and manage a team while adapting to unexpected situations and changes in the work environment.
- Receive and respond to challenges, solving customer problems.
- Conduct driving skills tests while riding in the applicant’s vehicle to assess their driving skills.
- Verify authenticity of documents, evaluate information and make sound decisions to issue licenses/identification cards/instruction permits and perform any other licensing functions in compliance with current laws, regulations and procedures.
Qualifications
Two (2) years of experience as a Licensing Services Representative 2 (LSR2).
Experience must include:
- U.S. Citizenship.
- Valid WA driver license and five (5) years of licensed driving experience.
- Your valid driver license must have no restrictions other than corrective lenses, or you must have the ability to obtain one upon hire.
- Two (2) years direct customer service work experience providing product/services to the general public.
- One (1) year of experience using word processing software such as Microsoft Word or WordPerfect.
- One (1) year of experience with the ability to responsibly and accurately handle the public’s money when processing financial transactions. This includes receiving cash, making change, counting down tills, and/or committing fiscal resources. This also includes consistently following applicable fiscal guidelines, regulations, and principles.
- One (1) year experience of assigning, guiding, coaching and training one or more teammates while performing similar work.
- The ability to type 30 words per minute.
- Successful completion of all components of the structured twelve-month training program as a Licensing Services Representative 1 (LSR1).
- Successful completion of EDL training.
- The ability to:
- Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
- Promote and support a respectful, equitable, and inclusive workplace for all employees.
- Promote and support respectful, equitable, and inclusive delivery of services to customers.
- Take action to learn and grow.
- Take action to meet the needs of others.
- One (1) year of experience evaluating complex information to ensure accuracy and verifying compliance with rules, laws, policies, procedures, or eligibility requirements to receive a product of service.
- One (1) year of experience explaining rules, policies and or procedures are regular daily functions. Experience must include the frequent application of techniques to ensure professionalism and mutual understanding.
- The ability to create and nurture a results-oriented culture that focuses on measurable outcomes by fostering teamwork and innovation to accomplish the organization’s mission and goals.
- Verified reliability and malfeasance check for previous five years of employment.
- Prior to a new hire, a pre-employment check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
- In addition, an acceptable fingerprint based criminal history background check is also required for this position, as a condition of employment. Fingerprints will be used to check the criminal history records of the FBI. You will have the capability to review and challenge any record through the FBI.
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Supplemental Information
Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!
- Select the Apply button at the top of this job announcement.
- Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Candidates who are offered a job with DOL must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
Veteran/Military Spouse Preference Notice
To take advantage of veteran/military spouse preference, please notify the Talent Acquisition Team. Use a subject line that includes the title of this recruitment.
We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.
