SeattleCH 工作分析
💡 智能摘要
原始职位描述
岗位描述
请注意：这是一个非永久性职位，预计持续时间为12个月。
工作源专员3级的理想人选是一位富有创造力、以客户为中心的专业人士，他们热衷于通过有意义的就业帮助个人和社区蓬勃发展。他们展现出对公平、可及性和高质量服务的坚定承诺，确保每位求职者和雇主都能获得所需的支持，以推动其前进。
该职位位于格雷厄姆海港学院（Grays Harbor College），地址为1620 Edward P. Smith Drive, Aberdeen, WA — 建筑2000号，2315室，工作时间为周一至周五，上午8点至下午5点。理想人选重视面对面协作和社区参与，致力于营造一个温馨的环境，使客户能够获得全面的就业和培训服务。
该人选在直接服务交付方面表现出色，无论是与客户一对一工作，还是主持小组研讨会，或是与雇主沟通以了解其招聘需求。他们能够自信地应对多种项目、工具和服务路径，并能迅速适应客户需求的变化。
最重要的是，该人选被连接人们与就业的信念所驱动，认为这有助于增强家庭、企业和社区。他们准备与求职者、雇主和社区组织合作，支持格雷厄姆海港地区的经济稳定和机会。
关于劳动力服务部：
劳动力服务部（WSD）由三个业务线组成：WorkSource、中央运营系统支持和华盛顿服务团（WSC）。WSD负责管理劳工交换（LEX）、移民季节性农业工人（MSFW）、退伍军人服务、贸易调整援助（TAA）以及WorkFirst和RESEA项目，为华盛顿州的求职者和雇主提供服务，并为求职者提供与合作伙伴的联系，以获取劳动力创新与机会法案（WIOA）针对成年人、青少年和失业工人的培训与支持服务。
职责
作为WorkSource专员3级，您将提供常规的以客户为中心的就业服务，帮助个人实现其职业目标。您将评估知识、技能和能力，以确定适当的就业和培训活动及福利。该职位涉及按照机构和项目程序执行记录管理职能，组织和主持入职培训和研讨会，并与发展中的企业、合作伙伴及其他服务提供者建立和维护关系。 该职位位于华盛顿州阿伯丁市，要求本人到WorkSource格雷厄姆海港办公室现场报到。
您的日常任务包括但不限于：
- 提供员工协助的客户服务；进行小组和个别深入访谈、部分和完整注册，以及审查求职准备情况、就业障碍和客户需求；使用正式工具进行技能、兴趣和能力测试；确定就业和/或培训目标；制定和监控服务计划；制定持续参与的建议。
- 提供关于机构所有服务和项目的全面信息；引导客户到适当的内部或外部资源和/或支持服务；提供持续参与。提供职业和/或就业指导和培训信息；通过WorkSource和/或合作伙伴服务将客户转介至求职、培训提供者和/或资源。
- 协助客户使用资源中心服务，包括技术、简历、申请和面试技能培训。
- 提供适当的支持服务和/或转介；识别和评估障碍并探索解决方案，以帮助消除障碍；协助获取所需文件。
- 记录和维护个案笔记、服务计划和退出结果；必要时与其他就业和培训项目协调；在多个数据管理系统中录入新数据和/或更新数据。
- 将符合条件的客户纳入基本的劳动力创新与机会法案（WIOA）第一类服务。
- 提供有关如何申请失业救济金的基本信息；将UI客户的问题、问题和投诉转交联络员或主管；进行一对一访谈。
如需获取详细职位描述，请点击 这里。
任职资格
符合条件的申请人需满足以下任一标准：
选项 1：
- 一 （1） 年在就业安全部的 WorkSource 特种专员 2 或同等职级，或在另一州的就业安全机构担任类似职位的经验 或
选项 2：
- 本科学历，并具有 （2） 年与劳动力发展、社会或人力资源服务、公共关系或公共联络工作相关的工作经验，例如：失业保险、社会服务、人力资源服务、教育、公共关系、福利计划、保险索赔、执法和银行业务等 或
选项 3：
- 教育背景和/或相关经验合计不少于 （6） 六年。
所需经验包括：
- 就业辅导专长： 能够提供职业指导和培训能力。
- 劳动力发展知识： 能够熟练制定就业选项。
- 就业支持与转介专业能力： 能够有效评估求职者的需求。
- 解决问题能力： 能够熟练找到解决方案并引导个人使用正确的服务。
- 顾客协助能力： 能够熟练指导个人使用数字求职平台。
- 顾客满意度与后续跟进专业能力： 能够评估求职者的体验和服务结果。
必备的公平性能力：
- 能够采取行动进行学习和成长。
- 能够采取行动满足他人的需求。
特殊要求/雇佣条件：
- 必须能够通过失业保险（UI）和带薪家庭医疗假（PFML）索赔及欺诈审查。
请仅提交下列所列的必要文件，并确保所有个人识别信息（PII）如社会安全号码等均从您的材料中删除以保护隐私。此外，我们要求您不要在文件中包含照片或外部链接。 通过此平台上传的任何文件将通过电子方式安全传输，以支持申请审核。
请通过“添加附件”字段将您的求职信和简历与在线申请一同提交。简历不能替代申请表中的“工作经历”部分，反之亦然。包含空白字段或补充问题回答中带有“见附件”等评论的申请可能被视为不完整。
补充信息
为什么选择与我们共事？
我们 机构的使命与价值观 指导我们所作的每一个决定，决定了我们如何与他人互动，并构成了我们自身的核心。我们重视包容、关爱、归属、公平与 stewardship（ stewardship 保留英文）。我们理解，一个尊重您工作与生活平衡的工作环境至关重要；因此，我们许多职位都符合条件灵活工作时间及远程办公的机会。通过支持、重视与信任，我们的员工得以充分发挥潜力，成长为最好的自己。
全员机会
我们致力于创建一个包容并尊重文化、民族、种族、宗教、性取向和性别认同多样性的工作环境。我们鼓励女性、种族和民族少数群体、残疾人、40岁以上人士、有宗教信仰的人士、退伍军人或有军方背景的人士，以及所有性取向和性别认同的人士申请该职位。
就业安全部是平等机会雇主/计划。如需辅助服务，可向残疾人提出请求。
如果您在申请过程中需要帮助，或需要以其他格式获取本职位公告，或对本机会有任何一般性问题，请联系 Lydia White 或致电 360-819-6996 或联系 人才招聘团队，在职位截止前。如果您在创建、访问或完成申请时遇到技术问题，请联系 careershelp@des.wa.gov 或致电 (360) 664-1960 或免费电话 (877) 664-1960，华盛顿语音 relay 711。
本次招聘可根据 WFSE 集体谈判协议第 4 条用于填补其他机构范围内的职位。
SeattleCH Job Analysis
💡 Smart Summary
Original Job Description
Description
Please note: This is a non-permanent position anticipated to last 12 months.
The ideal candidate for the WorkSource Specialist 3 role is a resourceful, customer-focused professional who is passionate about helping individuals and communities thrive through meaningful employment. They bring a strong commitment to equity, access, and high-quality service, ensuring every job seeker and employer receives the support they need to move forward.
This position is based on-site Monday through Friday, from 8 a.m. to 5 p.m., at Grays Harbor College, 1620 Edward P. Smith Drive, Aberdeen, WA — Building 2000, Room 2315. The ideal candidate embraces the value of in-person collaboration and community engagement, contributing to a welcoming environment where customers can access comprehensive employment and training services.
This candidate excels in direct service delivery, whether working one-on-one with customers, facilitating group workshops, or engaging employers to understand their hiring needs. They are confident navigating multiple programs, tools, and service pathways, and they adapt quickly as customer needs shift throughout the day.
Above all, this candidate is motivated by the belief that connecting people to employment strengthens families, businesses, and communities. They are ready to partner with job seekers, employers, and community organizations to support economic stability and opportunity in Grays Harbor.
About the Workforce Services Division:
Workforce Services Division (WSD) is made up of three Lines of Business: WorkSource, Central Operations System Support, and Washington Service Corps (WSC). WSD administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst and RESEA programs for job seekers and employers in Washington and provides job seekers with referrals to partners providing Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services.
Duties
As a WorkSource Specialist 3, you’ll provide routine, customer-centered employment services designed to help individuals achieve their career goals. You will assess knowledge, skills, and abilities to determine appropriate employment and training activities and benefits. This role involves performing records management functions in accordance with agency and program procedures, facilitating orientations and workshops, and developing and maintaining relationships with businesses, partners, and other service providers. This role is located in Aberdeen, Washington and requires in-person attendance reporting to the WorkSource Grays Harbor Office.
Some of your daily tasks include but not limited to:
- Provide staff-assisted customer services; conduct group and individual in-depth interviews, partial and full registrations, and review job readiness, employment barriers and customer needs; administer skill, interest, and aptitude tests using formal tools; identify employment and/or training goals; develop and monitor service plans; develop recommendations for continuous engagement.
- Provide information about the full range of agency services and programs; direct to appropriate internal or external resources and/or support services; provide for continuous engagement. Provide career and/or employment guidance and training information; refer customers to job search, training providers and/or resources through WorkSource and/or partner services.
- Assist customers in the use of resource center services including technology, resumes, applications, and interview skills training.
- Provide appropriate support services and/or make referrals; identify and evaluate barriers and explore solutions to assist in removing barriers; assist in obtaining needed documentation.
- Record and maintain case notes, service plans, and exit outcomes; coordinate with other employment and training programs as necessary; enter new and/or updated data in multiple data management systems.
- Enroll qualified customers into basic Workforce Innovation and Opportunity Act (WIOA) Title 1 services.
- Provide basic information on how to apply for unemployment benefits; direct UI customer concerns, issues and problems to the liaison or supervisor; conduct one-to-one interviews.
To request a detailed position description, click here.
Qualifications
Qualifying candidates will meet one of the following criteria options:
Option 1:
- One (1) year as a WorkSource Specialist 2 or equivalent class within the Employment Security Department, or another state’s Employment Security agency OR
Option 2:
- A Bachelor's degree and two (2) years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking OR
Option 3:
- A combination of education and/or relevant experience equals six (6) or more years.
The required experience includes:
- Employment Coaching Expertise: Ability to provide career guidance and training.
- Workforce Development Knowledge: Proficiency in outlining employment options.
- Employment Support and Referral Expertise: Ability to assess job seekers’ needs effectively.
- Problem-Solving Skills: Proficiency in finding solutions and directing individuals to the correct services.
- Customer Assistance Skills: Proficiency in guiding individuals through digital job search platforms.
- Customer Satisfaction and Follow-Up Expertise: Ability to assess job seekers' experiences and service outcomes.
Required equity competencies:
- The ability to take action to learn and grow.
- The ability to take action to meet the needs of others.
Special Requirements/Conditions of Employment:
- Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.
Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Additionally, we ask that you not include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review.
Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Supplemental Information
Why work with us?
Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.
Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Lydia White or at 360-819-6996 or the Talent Acquisition Team, prior to the position closing. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.
