SeattleCH 工作分析
💡 智能摘要
原始职位描述
岗位描述
工作安排： 该岗位为非加班岗位，每周一至周五，上午8:00至下午5:00上班，有机会远程办公。偶尔需要出差，工作时间灵活，必要时需到办公室报到。
我们是谁：州企业服务部（DES）为州政府机构、其他公共实体（如城市、县和部落）以及华盛顿州居民提供集中化的行政服务。DES的使命是为政府业务的可持续和公正未来提供支持。了解更多关于DES的信息。
公平与员工发展部（EED）通过作为机构获取企业培训和人才招聘、职业发展服务的中心资源，帮助机构创建健康的工作文化。EED的使命是帮助吸引和留住高度积极、投入且具备技能的员工队伍。EED将多样性、公平与包容（DEI）的视角融入所有工作，以反种族主义和交叉公平视角为基础，为我们的服务奠定基础。
您将负责的工作：
在此岗位中，您将担任监督角色，通过领导培训项目来提升华盛顿州公共员工的关键技能，从而增强华盛顿州的公共劳动力。此角色支持DES，确保机构获得高质量、成本效益高的学习资源，以提高公共服务的交付。与一支敬业的团队合作，您将监督领导力、沟通、多样性与包容、健康与福祉等方面的课程。您将确保培训具有可及性，符合机构需求，并以公平与包容为基础，帮助创建技能娴熟、包容且能够应对不断变化挑战的工作场所。您还将策划、提供并持续改进支持华盛顿州政府职业发展、领导力培养和运营卓越的学习项目。这些项目符合州法律和政策，包括华盛顿州法规（RCW）、行政命令（EO）、华盛顿州行政法典（WAC）和州人力资源指令，并根据机构的目标和需求进行定制。此外，经理将制定并领导学习解决方案的战略计划，利用数据、反馈和协作来指导长期方向，推动创新，并确保所提供的服务保持相关性和影响力。
该岗位对全州范围内的培训计划、实施和改进拥有完全的决策权。您将决定提供哪些课程、如何实施，并确保所有内容符合法律和机构标准。您将招聘并支持员工和供应商培训师，设定时间与预算优先级，并管理全州培训日历。您将回应机构需求，确保项目合规，并根据需要进行调整。这些决策将直接影响华盛顿州劳动力发展的质量、可及性和影响力。
工作职责
该经理需要了解与培训相关的法律和政策，能够熟练使用LMS和Zoom等工具，并支持包容性学习实践。他们管理预算，协助成本回收，并可能代表DES参加全州会议或政策讨论。
您将享受的工作内容包括：
- 制定和指导学习解决方案的长期战略，以满足华盛顿州劳动力不断变化的需求。将成人发展原则融入战略规划，以支持终身学习、职业流动性以及可衡量的客户和团队满意度提升。
- 识别劳动力学习需求，并策划具有影响力、提升技能、支持职业发展并反映机构优先事项的培训项目。设计内容应具有相关性、包容性，并基于成人学习理论，重点在于提升满意度并减少多样化学习者的障碍。
- 提供领导力、指导和运营管理，确保学习解决方案团队能够在全国范围内提供高质量、以学习者为中心的培训服务。将团队实践建立在成人发展理论基础上，强调自主性、掌握、目的性和可衡量的团队满意度。
- 监督全州培训中心的日常运营，确保服务无缝交付、响应迅速，并完全符合监管标准。通过营造心理安全的环境、减少获取障碍并确保物流可靠性来应用成人学习原则，以支持学习者准备和参与度。
- 监控培训表现并支持供应商培训师以实现参与目标并保持高学习者满意度。利用成人学习指标评估参与度、相关性和影响，并应用流程改进以提高效率和成果。
- 将无障碍和公平原则融入学习运营的各个方面，确保所提供的服务具有包容性，并能回应华盛顿州劳动力中多样化学习者的需求。
- 通过评估、指导和有针对性的支持，维护一个高绩效的协调员网络。培育一个体现成人学习价值观（自主性、协作性和持续成长）的实践社区。
- 通过市场调研和战略定价，确保培训项目保持相关性、成本效益并符合客户期望。运用成人学习原则，根据实际需求和学习者动机定制培训内容。
- 建立清晰的治理结构、标准操作流程（SOP）和文档，以支持一致、透明和可扩展的学习运营。应用流程改进策略，提高效率、降低风险并增强利益相关者的信任。
资格要求
必备的教育背景、工作经验和能力：
须拥有经认证（CHEA批准）的大学或学院授予的学士学位。
并且
- 在客户服务、运营或培训/人力资源环境中，具备至少5年的管理经验，服务对象涵盖具有多样化需求的广泛客户群体。
- 具备至少3年的坚实基础和知识，了解成人学习与发展原则。
- 具备至少5年的经验，管理大型预算和/或损益。
- 具备至少3年的经验，通过可衡量的改进措施提升客户和团队满意度。
- 具备至少3年的经验，监控和管理外包供应商。
- 能够在多样化情境中，有效协助有影响力的客户解决问题，实现成功成果。
- 具备至少5年的领导经验。
- 您的职位名称中可能没有“领导”、“经理”或“主管”，但这并不等同于仅具备监督经验。这更侧重于领导团队，即使您没有职位上的权威，也能激励和引导团队达成共同目标。
担任此职位的人员必须具备并展示以下能力：
- 能够学习并理解我们DEI文化中的语言和概念，并承诺成为创建和维护一个多元、公平、尊重和包容工作场所的一部分。
- 在获得培训和参与改善工作环境的机会时，展现出对成长、学习和自我认知的承诺。
- 以建立信任和工作关系的方式参与并行为，促进团队合作与协作，营造积极的工作环境。
- 表现出对所有人价值的理解；在与团队、组织或社区成员合作时，贡献于一个公平、包容和尊重的环境。
- 承诺积极参与持续评估和改进促进公平与包容的策略，以推动组织的持续发展。
查看完整的 DEI 能力及其描述 此处。
希望/理想的教育背景、经验和能力：
- 承诺实施和整合多样性、公平性和包容性（DEI）实践，以营造尊重和包容的工作环境。
- 具备开发和应用技术及评估方法以衡量服务和产品效果的经验。
- Experience in monitoring net revenue after expenses for a department or organization, directly influencing how resources are allocated.
- 具备监控利润与亏损并纠正商业实践以实现预算平衡的经验。
- 具备营销产品或服务以实现更好商业成果的经验。
- 具备开发或实施质量保证以提升项目效果的经验。
- 具备在组织或咨询公司中促进或管理学习与发展经验。
- 具备开发课程以提升领导力、DEI、监督和管理技能的经验。
- 具备应用学习方法和教学设计的经验。
- 战略规划与前瞻性思维：制定支持职业发展、终身学习和劳动力需求的长期计划。利用数据、反馈和规划工具来指导方向，提升满意度，并塑造州级学习战略。
- 设计包容且有效的培训：运用成人学习原则和学习者的反馈来创建和改进培训项目。注重现实相关性、可访问性和持续改进，以满足劳动力需求。
- 团队成功领导与指导：通过指导、明确目标和智能规划支持团队，运用成人发展原则和满意度数据，打造一个强大、包容且高绩效的团队文化。
- 运行可靠且学习者友好的运营：通过管理后勤、解决问题和确保合规性，确保培训课程顺利进行。创建安全、欢迎的环境，帮助学习者保持参与并准备好学习。
- 使学习更具可及性与公平性：通过消除障碍并应用包容性实践，设计适合所有人的培训。构建工具和标准，支持可及性并反映多样化学习者的需求。
- 支持引导者并建设社区：评估和指导引导者以提升课程质量与学习者参与度。构建符合成人学习价值观的入职工具和同行学习空间，支持持续成长。
- 保持培训的相关性与可持续性：利用市场调研、预算规划和学习者反馈，确保培训项目与时俱进且成本效益高。设计新的格式和定价策略，反映现实需求和动机。
- 构建清晰的系统与值得信赖的流程：创建标准操作程序（SOP）、工作流程和治理结构，支持一致且透明的运营。运用流程改进和风险监控，提升效率并建立利益相关者的信任。
补充信息
如何申请：
感兴趣吗？我们非常期待您的加入！点击本页面顶部的“申请”按钮开始您的申请。如需，您可以保存申请并在之后继续完成。请确保完整填写申请，包括完整的工作经历和对补充问题的回答。
请附上以下文件以考虑您的申请。未附上文件可能导致您不被考虑：
A 一封兴趣信 展示您的个性和声音，说明您为何是成功的候选人，以及您如何符合该职位的具体资格要求。
A 当前简历 详细说明您的经验和教育背景。
一份至少 三 (3) 位专业参考人 的名单，包含当前的联系方式（可在面试时提供或已附上）
请 不 请勿附加包含照片或私人信息的文件（如社会安全号码、出生年份等）
注意： 通过提交这些材料，您即表示所有信息均真实准确。州政府可能会核实相关信息。如有虚假或误导性信息，可能导致您被移出申请人名单或在录用后被解雇。简历不能替代完成申请表中的“职责摘要”部分或附加问题。 请勿在申请中引用简历内容，否则您的申请可能会被取消资格。
背景调查通知：
在任何新的任命进入企业服务部之前，将进行包括犯罪记录在内的背景调查。背景调查所得信息不一定会导致无法就业，但将在评估申请人是否适合并具备胜任该职位的能力时予以考虑。
全体机会：
企业服务部庆祝我们的差异，并致力于营造一个支持平等就业和包容性的职场，不论种族、宗教、肤色、国籍、性别（包括怀孕、分娩或相关医疗状况）、性取向、性别认同多样性、年龄、是否为受保护的退伍军人、是否为残疾人或其他适用的受法律保护的特征。我们也将考虑有犯罪记录的合格申请人，符合联邦、州和地方相关法律。
欢迎您在材料中包含您希望被称呼的姓名和代词，我们在与您互动时将尊重您的选择。
联系信息：
如对本次招聘有任何疑问，或需在申请过程中请求合理的便利设施，请联系安吉·安德森（Angie Anderson） jobs@des.wa.gov。
听障或听力受损的申请人可通过拨打华盛顿州转接服务7-1-1或1-800-833-6388进行电话联系。
SeattleCH Job Analysis
💡 Smart Summary
Original Job Description
Description
Schedule: This overtime exempt position’s scheduled hours are Monday – Friday, 8:00 a.m. to 5:00 p.m. with opportunities for telework. There may be occasional travel, flexible hours, and a requirement to report to the office as needed.
Who We Are:The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES.
The Equity and Employee Development Division (EED) helps agencies create a healthy work culture by acting as a central source for agencies to receive enterprise training, and services in finding talent, job/career development. The mission of EED is to help attract and retain a highly motivated, engaged, and skilled workforce. EED embeds a DEI (Diversity, Equity, and Inclusion) lens into all of our work, grounding our services in an anti-racist and intersectional equity lens.
What you'll be doing:
In this position, you'll have a supervisory role that will strengthen Washington’s public workforce by leading training programs that build essential skills for state employees. This role supports DES by ensuring agencies receive high-quality, cost-effective learning that improves public service delivery. Working with a dedicated team, you will oversee classes in leadership, communication, diversity and inclusion, wellness, and more. You’ll ensure training is accessible, aligned with agency needs, and grounded in equity and inclusion, helping create workplaces that are skilled, inclusive, and prepared to meet evolving challenges. You will also curate, deliver, and continuously improve learning programs that support career growth, leadership development, and operational excellence across Washington State government. These programs comply with state laws and policies, including the Revised Code of Washington (RCW), Executive Orders (EO), Washington Administrative Code (WAC), and State HR Directives, and are tailored to agency goals and needs. In addition, the manager creates and leads strategic plans for Learning Solutions, using data, feedback, and collaboration to guide long-term direction, drive innovation, and ensure offerings remain relevant and impactful.
This position has full authority over how statewide training is planned, delivered, and improved. You'll decide which courses to offer, how they’re delivered, and ensure everything meets legal and agency standards. You'll hire and support staff and vendor facilitators, set priorities for time and budget, and manage the statewide training calendar. You’ll respond to agency needs, keep programs compliant, and make changes as needed. These decisions directly shape the quality, access, and impact of workforce development across Washington State.
Duties
This Manager needs to stay current on training-related laws and policies, use tools like LMS and Zoom comfortably, and support inclusive learning practices. They manage budgets, help with cost recovery, and may represent DES in statewide meetings or policy discussions.
What you will enjoy doing includes:
- Develop and guide the long-term strategy for Learning Solutions to meet the evolving needs of Washington’s workforce. Embed adult development principles into strategic planning to support lifelong learning, career mobility, and measurable improvements in customer and team satisfaction.
- Identify workforce learning needs and curate impactful training programs that build skills, support career growth, and reflect agency priorities. Design content that is relevant, inclusive, and grounded in adult learning theory, with a focus on improving satisfaction and reducing barriers for diverse learners.
- Provide leadership, coaching, and operational oversight to ensure the Learning Solutions Team delivers high- quality, learner-centered training services statewide. Ground team practices in adult development theory, emphasizing autonomy, mastery, purpose, and measurable team satisfaction.
- Oversee daily operations of the statewide Training Center to ensure seamless delivery, responsive service, and full compliance with regulatory standards. Apply principles of adult learning by fostering psychologically safe environments, minimizing barriers to access, and ensuring logistical reliability that supports learner readiness and engagement.
- Monitor training performance and support vendor facilitators to meet participation goals and maintain high learner satisfaction. Use adult learning metrics to evaluate engagement, relevance, and impact, and apply process improvements to increase efficiency and outcomes.
- Embed accessibility and equity principles into all aspects of learning operations, ensuring offerings are inclusive and responsive to diverse learner needs across Washington’s workforce.
- Maintain a high-performing facilitator network through evaluation, coaching, and targeted support. Foster a community of practice that reflects adult learning values of autonomy, collaboration, and continuous growth.
- Ensure training programs remain relevant, cost-effective, and aligned with customer expectations through market research and strategic pricing. Apply adult learning principles by tailoring offerings to real-world needs and learner motivations.
- Establish clear governance structures, SOPs, and documentation to support consistent, transparent, and scalable learning operations. Apply process improvement strategies to increase efficiency, reduce risk, and enhance stakeholder trust.
Qualifications
Required Education, Experience, and Competencies:
Bachelor’s degree from an accredited (CHEA approved) college or university.
AND
- 5 years of management experience in customer service, operations, or a training/HR environment with a broad range of customers with diverse needs.
- 3 years of solid foundation and knowledge of adult learning and development principles.
- 5 years of experience managing a large budget and/or profit and loss.
- 3 years of experience improving processes that measurably improved customer and team satisfaction.
- 3 years of experience monitoring and managing contracted vendors.
- Demonstrated ability to facilitate problem solving in diverse situations with influential customers for successful outcomes.
- At least 5 years of leadership experience.
- You may not have "leader, manager, or supervisor" in your title, but this is different than just supervisory experience. It is focused on leading teams where you may not have had positional authority but engaged and inspired a team to reach a common objective.
Incumbents to this position must possess and demonstrate the following competencies:
- Able to learn and understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful and inclusive workplace.
- Demonstrate a commitment to growth, learning and self-awareness when provided training and opportunities to participate in improving our work environment.
- Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment.
- Demonstrate the understanding that all people are valued; contribute to an equitable, inclusive, and respectful environment when working with members of the group, team, organization, or community.
- Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization.
Find the full DEI competencies and their descriptions here.
Preferred/Desired Education, Experience, and Competencies:
- Commitment to implementation and integration of diversity, equity, and inclusion (DEI) practices to facilitate a respectful and inclusive work environment.
- Experience developing and applying technology and assessment to measure the effectiveness of services and products.
- Experience in monitoring net revenue after expenses for a department or organization, directly influencing how resources are allocated.
- Experience in monitoring profit and loss and correcting business practices for a balanced budget.
- Experience in marketing products or services for a better business outcome.
- Experience developing or implementing quality assurance for program effectiveness.
- Experience facilitating or managing learning and development in an organization or consulting firm.
- Experience developing curriculum that advances leadership, DEI, supervisory, and managerial skills.
- Experience applying learning methodologies and instructional design.
- Strategic Planning and Future Thinking: Builds long-term plans that support career growth, lifelong learning, and workforce needs. Uses data, feedback, and planning tools to guide direction, improve satisfaction, and shape statewide learning strategy.
- Designing Inclusive and Effective Training: Creates and improves training programs using adult learning principles and feedback from learners. Focuses on real-world relevance, accessibility, and continuous improvement to meet workforce needs.
- Leading and Coaching for Team Success: Supports the team through coaching, clear goals, and smart planning. Uses adult development principles and satisfaction data to build a strong, inclusive, and high- performing team culture.
- Running Reliable and Learner-Friendly Operations: Keeps training sessions running smoothly by managing logistics, solving problems, and ensuring compliance. Creates safe, welcoming environments that help learners stay engaged and ready to learn.•Tracking Performance and Improving Delivery: Monitors attendance, satisfaction, and facilitator support to meet training goals. Uses data and budget insights to improve delivery methods and make sure offerings stay effective and efficient.
- Making Learning Accessible and Equitable: Designs training that works for everyone by removing barriers and applying inclusive practices. Builds tools and standards that support accessibility and reflect the needs of diverse learners.
- Supporting Facilitators and Building Community: Evaluates and coaches facilitators to improve session quality and learner engagement. Builds onboarding tools and peer learning spaces that reflect adult learning values and support continuous growth.
- Keeping Training Relevant and Sustainable: Uses market research, budget planning, and learner feedback to keep training programs up to date and cost-effective. Designs new formats and pricing strategies that reflect real-world needs and motivations.
- Building Clear Systems and Trustworthy Processes: Creates SOPs, workflows, and governance structures that support consistent, transparent operations. Uses process improvement and risk monitoring to increase efficiency and build stakeholder trust.
Supplemental Information
How to Apply:
Interested? We would love to hear from you! Click “Apply” at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.
Please attach the following documents to be considered for the position. Failure to do so may result in you not being considered for the position:
A letter of interest that shows your personality and voice to describe why you are the successful candidate and how you meet the specific qualifications for this position.
A current resume detailing your experience and education.
A list of at least three (3) professional references with current contact information (attached or available to provide at the time of interview)
**Do not attach any documents that include photos or private information (social security number, year of birth, etc.)
NOTE: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not substitute for completing the “duties summary” section or supplemental questions of the application. Please do not “refer to resume” for detail, or your application may be disqualified.
Background Check Notice:
Prior to any new appointment into the Department of Enterprise Services, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform in the position.
Opportunity for All:
The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity diversity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.
Contact Information:
For questions about this recruitment or to request a reasonable accommodation in the application process, contact Angie Anderson at jobs@des.wa.gov.
Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
